銷售同市場推廣
Customer Support — Customer Support System Building Pipeline
A full pipeline that systematizes a customer support system into FAQ, response manual, escalation policy, and CS analytics framework. Use this skill for requests like 'build a customer support system', 'write FAQs', 'response manual', 'CS manual', 'escalation policy', 'customer response scripts', 'complaint handling', 'customer complaint processing', 'CS operations system', 'customer service process', and other customer support system building needs. Also supports supplementing and improving existing FAQs or manuals. However, CRM/helpdesk software development, call center infrastructure setup, real-time chatbot development, and agent recruitment are outside the scope of this skill.