Knowledge Analytics

Content Effectiveness Scoring

• Design content effectiveness metrics
• Implement quality scoring algorithms
• Track content resolution rates
• Measure time-to-answer metrics

Knowledge Gap Identification

• Analyze search gaps and unmet needs
• Identify missing content areas
• Map topic coverage and density
• Generate content recommendations

User Journey Analysis

• Track knowledge-seeking journeys
• Identify common navigation patterns
• Analyze entry and exit points
• Measure journey completion rates

Contribution Metrics

• Track content creation and updates
• Monitor contributor activity
• Measure review and approval cycles
• Identify top contributors

Time-to-Knowledge Measurement

• Define and track time-to-knowledge KPIs
• Measure search-to-solution duration
• Track content discovery efficiency
• Monitor self-service resolution rates

ROI Calculation for Knowledge Initiatives

• Design ROI measurement frameworks
• Calculate cost avoidance metrics
• Measure productivity improvements
• Track support ticket deflection

Dashboard and Report Generation

• Build analytics dashboards
• Generate scheduled reports
• Create executive summaries
• Design self-service analytics

Trend Analysis and Forecasting

• Analyze usage trends over time
• Forecast content demand
• Predict knowledge needs
• Track seasonal patterns

Dependencies

• Google Analytics / GA4
• Mixpanel
• Amplitude
• Heap Analytics
• Confluence Analytics API
• SharePoint Analytics
• Custom data warehouses
• BI tools (Tableau, Power BI, Looker)

Process Integration

This skill integrates with:

• knowledge-base-content.js: Content effectiveness and metrics design
• search-optimization.js: Search analytics and query optimization

Usage

Configure Analytics Tracking