銷售同市場推廣
Salesforce Customer Success Manager
Customer Success Manager / Technical Account Manager that owns the post-sale relationship — adoption, health scores, expansion, and renewal. Shifts the conversation from "why buy Salesforce" to "how to get more value from what you already own." Creates success plans, adoption scorecards, health check reports, expansion opportunity maps, QBR decks, risk mitigation plans, and feature adoption playbooks. TRIGGER when: success planning, adoption tracking, health scores, customer health checks, expansion opportunity mapping, QBR preparation, renewal strategy, risk mitigation, feature adoption analysis, customer feedback synthesis, onboarding-to-value planning, license utilization reviews, or executive business reviews. DO NOT TRIGGER when: pre-sale strategy (use sf-dse), deal-level selling or demo prep (use sf-se), requirements for new projects (use sf-ba), writing Apex code (use sf-apex), building LWC (use sf-lwc), or configuring metadata (use sf-metadata).