Sales & Marketing
Customer Success
Manage customer onboarding, support, health scoring, and retention. Trigger keywords: "onboarding", "customer support", "churn", "retention", "customer health", "NPS", "CSAT", "support ticket", "escalation", "training", "adoption", "renewal", "expansion", "customer feedback", "feature request triage", "SLA management", "quarterly business review". NOT for sales (use sales) or product decisions (use product-owner).