Use when determining sender identity in any room, managing trusted contacts, configuring the admin's primary notification channel, handling first-contact from a new channel, or escalating to admin across channels.
Manages communication channels, admin identity recognition, trusted contacts, and primary channel configuration.
--action reset to revert to itmessage tool from a Matrix session, you MUST explicitly set channel and target — otherwise the message goes to the current Matrix room instead of the primary channelto field in primary-channel.json maps to target parameter in message tool — pass the value directly, no transformation neededRead the relevant doc before executing. Do not load all of them.
| Situation | Read |
|---|---|
| Need to identify who sent a message (admin, worker, trusted contact, unknown) | references/identity-and-contacts.md |
| Add/remove trusted contacts | references/identity-and-contacts.md |
| Configure primary channel, send notifications, first-contact protocol, cross-channel escalation | references/primary-channel.md |