Action Mapping Designer

• Real work scenarios
• Triggers for behavior
• Environmental factors

4. Knowledge & Skills: What must people KNOW to do behaviors?

• Just-enough (not comprehensive)
• Essential only
• In context of situations

5. Training Solution: How to build knowledge for behaviors?

• Job aids vs. training
• Real practice vs. simulated
• Embedded support vs. classroom

Content Prioritization

Must Train: Essential for behavior, can't job aid Should Train: Important but job aid could supplement Nice-to-Know: Interesting but doesn't drive behavior

Focus training only on "Must Train"

Performance Support

Create job aids for:

• Complex multi-step processes
• Infrequent tasks (forgotten quickly)
• High-error tasks
• Reference-heavy content

Resources

Reference templates for:

• Action mapping worksheets
• Behavior identification guides
• Job aid creation templates
• Performance support design
• Content prioritization matrix
• ROI justification framework

Integration with Other Skills

• training-designer: Use together to design sessions
• training-reviewer: Validate materials
• training-content-creator: Generate actual content
• Use these alongside learning-journey-builder for complete programs

Best Practices

✅ Do:

• Focus on learner outcomes and business impact
• Use real work examples and scenarios
• Design for application, not knowledge recall
• Measure what matters

❌ Don't:

• Train what doesn't drive behavior change
• Use simulated practice over real work
• Over-design solutions for simple problems
• Ignore the business context