Domain expert routing. When the knowledge base cannot answer user questions, find and notify the corresponding expert based on the question domain. Only available in IM mode. Trigger condition: No results in 6-stage retrieval.
Automatically route questions to domain experts when the knowledge base cannot answer user questions.
| Question Keywords | Domain |
|---|
| Salary/wage/adjustment | Compensation & Benefits |
| Leave/attendance/clock-in | Attendance Management |
| Onboarding/new employee/training | Recruitment & Training |
| Contract/labor/resignation | Employee Relations |
For complete expert routing workflow, see WORKFLOW.md