Technijian Legal

Agreement Types

1. Master Services Agreement (MSA)

Use when: Establishing the overarching terms for an ongoing client relationship.

Structure (numbered sections):

1. Cover page - "Master Services Agreement", parties, effective date
2. Definitions - Key terms used throughout
3. Scope of Services - General description, reference to SOWs
4. Term and Renewal - Initial term, auto-renewal, termination notice period
5. Fees and Payment - Invoicing schedule, payment terms (Net 30), late fees
6. Service Levels - Reference to SLA exhibit or inline SLA terms
7. Client Responsibilities - Access, contacts, timely responses, data accuracy
8. Confidentiality - Mutual NDA terms, definition of confidential information
9. Intellectual Property - Ownership of work product, pre-existing IP, license grants
10. Limitation of Liability - Cap on damages, exclusion of consequential damages
11. Indemnification - Mutual indemnification obligations
12. Insurance - Required coverage types and minimums
13. Termination - For cause, for convenience, effect of termination
14. Dispute Resolution - Governing law (California), mediation, arbitration
15. General Provisions - Force majeure, notices, assignment, entire agreement, amendments
16. Signature Block - Both parties, name, title, date

2. Statement of Work (SOW)

Use when: Defining a specific project or service engagement under an existing MSA.

Structure:

1. Header - SOW number, reference to MSA, effective date
2. Project Overview - 2-3 paragraph description of the engagement
3. Scope of Work - Detailed deliverables as numbered list
4. Out of Scope - Explicit exclusions to prevent scope creep
5. Timeline & Milestones - Table with Milestone, Description, Target Date
6. Deliverables - Table with Deliverable, Format, Acceptance Criteria
7. Client Responsibilities - What the client must provide (access, data, contacts)
8. Investment - Table with Phase/Item, Description, Fee; total row
9. Payment Schedule - Milestone-based or monthly billing terms
10. Assumptions - Conditions under which estimates hold
11. Change Management - Process for scope changes and their cost impact
12. Acceptance - Deliverable review period and acceptance criteria
13. Signature Block

3. Non-Disclosure Agreement (NDA)

Use when: Protecting confidential information before or during an engagement.

Structure:

1. Header - "Mutual Non-Disclosure Agreement", parties, effective date
2. Purpose - Reason for sharing confidential information
3. Definition of Confidential Information - What is covered, what is excluded
4. Obligations of Receiving Party - Non-disclosure, non-use, care standard
5. Exclusions - Publicly available, independently developed, rightfully obtained
6. Term - Duration of agreement and survival of obligations
7. Return of Information - Obligations upon termination
8. Remedies - Injunctive relief, acknowledgment of irreparable harm
9. General Provisions - Governing law, entire agreement, amendments
10. Signature Block

4. Service Level Agreement (SLA)

Use when: Defining measurable service commitments for managed services clients.

Structure:

1. Header - "Service Level Agreement", reference to MSA, effective date
2. Service Description - Summary of covered services
3. Service Availability - Uptime target (e.g., 99.9%), measurement method, exclusions
4. Response Times - Table by severity level:

   Severity	Description	Response Time	Resolution Target
   Critical	Business down	15 minutes	4 hours
   High	Major degradation	30 minutes	8 hours
   Medium	Limited impact	2 hours	24 hours
   Low	Minor issue	4 hours	48 hours

5. Support Hours - Business hours, after-hours, holiday coverage
6. Escalation Procedures - Contact chain and escalation timelines
7. Service Credits - Credit calculation for SLA misses
8. Reporting - Monthly/quarterly reports provided
9. Review & Amendment - Annual SLA review process

5. Acceptable Use Policy (AUP)

Use when: Defining permitted and prohibited use of IT systems managed by Technijian.

Structure:

1. Header - "Acceptable Use Policy", client name, effective date
2. Purpose & Scope - Who is covered, what systems are covered
3. Acceptable Use - Permitted activities
4. Prohibited Activities - Specific prohibited actions (unauthorized access, malware, data exfiltration, etc.)
5. Security Requirements - Password policy, MFA, device management
6. Monitoring & Privacy - Notice that systems may be monitored
7. Data Handling - Classification, storage, transmission, disposal rules
8. Incident Reporting - How to report violations or security incidents
9. Enforcement - Consequences of policy violations
10. Acknowledgment - Signature/acceptance block

Formatting Rules

Typography

Section Numbering

Use hierarchical decimal numbering for all agreements:

1. SECTION TITLE
   1.1 Subsection Title
       (a) First item
       (b) Second item
   1.2 Another Subsection
2. NEXT SECTION

• Section titles: ALL CAPS, Core Blue, Bold
• Subsection titles: Title Case, Dark Charcoal, Bold
• List items: Lowercase letters in parentheses

Tables

• Header row: Core Blue background, white bold text
• Data rows: Alternating white / off-white (F8F9FA)
• Borders: 1px E9ECEF
• Cell margins: top/bottom 80, left/right 120

Signature Block Layout

_________________________________          _________________________________
Name:                                      Name:
Title:                                     Title:
Company: Technijian                        Company: [Client Name]
Date:                                      Date:

• Signature lines: 1px Dark Charcoal, 200px wide
• Two-column layout for mutual agreements
• Single column for policies

Header/Footer

• Header: Full-color logo (left-aligned, 140px wide), blue underline, "CONFIDENTIAL" right-aligned (if applicable)
• Footer: "Technijian | 18 Technology Dr., Ste 141, Irvine, CA 92618 | 949.379.8500" + "Page X of Y", grey text

Page Setup