Troubleshoot common Granola errors and issues. Use when experiencing recording problems, sync issues, transcription errors, or integration failures. Trigger with phrases like "granola error", "granola not working", "granola problem", "fix granola", "granola troubleshoot".
Diagnose and resolve common Granola issues for uninterrupted meeting capture.
# macOS - Check if Granola is running
pgrep -l Granola
# Check audio devices
system_profiler SPAudioDataType | grep "Default Input"
# Check microphone permissions
tccutil list | grep Granola
Symptoms: Meeting recorded but transcript is empty Causes & Solutions:
| Cause | Solution |
|---|
| Wrong audio input | System Preferences > Sound > Input > Select correct device |
| Microphone muted | Check physical mute button on device |
| Permission denied | Grant microphone access in System Preferences |
| Virtual audio conflict | Disable conflicting audio software |
# Reset audio on macOS
sudo killall coreaudiod
Symptoms: Many errors in transcript Solutions:
Symptoms: Granola doesn't auto-start for scheduled meeting Solutions:
Check calendar connection:
Verify event visibility:
Force sync:
Symptoms: Can't connect Google/Outlook calendar Solutions:
1. Clear browser cache
2. Log out of Google/Microsoft account
3. Log back in
4. Try connecting Granola again
5. Use private/incognito browser window
Symptoms: Meeting ended but no notes generated Solutions:
| Timeframe | Action |
|---|---|
| < 2 min | Wait - processing takes time |
| 2-5 min | Check internet connection |
| 5-10 min | Restart Granola app |
| > 10 min | Contact support |
Symptoms: Error message after meeting Causes:
Solutions:
Symptoms: Automations not triggering Solutions:
Symptoms: Notes not appearing in connected apps Solutions:
Solutions (macOS):
# Force quit Granola
killall Granola
# Clear preferences (caution: resets settings)
rm -rf ~/Library/Preferences/com.granola.*
rm -rf ~/Library/Application\ Support/Granola
# Reinstall
brew reinstall granola
Solutions (Windows):
1. Task Manager > End Granola process
2. Settings > Apps > Granola > Repair
3. If fails, uninstall and reinstall
Solutions:
| Code | Meaning | Action |
|---|---|---|
| E001 | Authentication failed | Re-login to Granola |
| E002 | Audio capture error | Check microphone |
| E003 | Network error | Check internet |
| E004 | Processing timeout | Retry or contact support |
| E005 | Storage full | Free up disk space |
| E006 | Calendar sync error | Reconnect calendar |
Support: [email protected]
Proceed to granola-debug-bundle for creating diagnostic reports.