Tier 1 automated handling of parent absence and late arrival notifications.
Handle parent notifications about child absences or late arrivals with full automation.
A parent messages about:
| Field | Required | Example |
|---|---|---|
| Child | Yes (auto-resolve from parent record if single child) | "Mateo" |
| Date(s) | Yes (default: today) | "hoy", "mañana", "lunes" |
| Type | Yes | absence or late arrival |
| Expected arrival time | If late arrival | "como a las 10" |
| Reason |
| Optional (don't ask if not offered) |
| "está enfermito" |
# Get parent info and children
daycarectl parent find --handle "<sender>"
# Resolve child
daycarectl child get --id "<child_id>"
# Create case
daycarectl case create \
--type "absence_late_arrival" \
--tier 1 \
--priority "HIGH" \
--urgency "immediate" \
--boundary "parent->provider" \
--channel "<channel>" \
--peer "<sender>" \
--child-id "<child_id>" \
--parent-id "<parent_id>" \
--summary "Absence: <child_name> - <date> - <reason>" \
--details '{"type":"absence","date":"2026-02-10","reason":"sick"}' \
--agent-id "parent-ops"
# Mark case completed after confirmation sent
daycarectl case update --id <case_id> --status "completed" --agent-id "parent-ops"
Recibido, [nombre_padre]. Queda registrado que [nombre_niño] no asistirá el [fecha].
[Si dio razón: Que se mejore pronto 🙏 / Entendido.]
Si algo cambia, avísame.
Got it, [parent_name]. [child_name]'s absence on [date] has been noted.
[If reason given: Hope they feel better soon 🙏 / Understood.]
Let me know if anything changes.
Recibido, [nombre_padre]. Anotado que [nombre_niño] llegará tarde, aproximadamente a las [hora].
Le avisaremos a la maestra. ¡Los esperamos!
Got it, [parent_name]. Noted that [child_name] will arrive late, around [time].
We'll let the teacher know. See you then!
If the parent has multiple children enrolled: