Name: Connectwise Manage Time Entries
Author: wyre-technology

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Connectwise Manage Time Entries | Skills Pool

Field	Type	Required	Description
`id`	int	System	Auto-generated unique identifier
`company`	object	Yes*	`{id: companyId}` - Required for ChargeCode
`chargeToId`	int	Yes	ID of ticket/project/activity
`chargeToType`	string	Yes	ServiceTicket, ProjectTicket, etc.
`member`	object	Yes	`{id: memberId}` - Who logged time
`timeStart`	datetime	Yes	Start time
`timeEnd`	datetime	Yes	End time

Field	Type	Required	Description
`billableOption`	string	No	Billable, DoNotBill, NoCharge, NoDefault
`workType`	object	No	`{id: workTypeId}`
`workRole`	object	No	`{id: workRoleId}`
`hourlyRate`	decimal	System	Calculated rate
`agreement`	object	No	`{id: agreementId}`

Field	Type	Required	Description
`notes`	string	No	Time entry notes
`internalNotes`	string	No	Internal notes (not on invoice)
`addToDetailDescriptionFlag`	boolean	No	Add notes to ticket description
`addToInternalAnalysisFlag`	boolean	No	Add to internal analysis
`addToResolutionFlag`	boolean	No	Add to resolution

Field	Type	Required	Description
`status`	string	System	Open, Rejected, Approved, Billed
`emailResourceFlag`	boolean	No	Email resource on approval
`emailContactFlag`	boolean	No	Email contact
`emailCcFlag`	boolean	No	Email CC recipients
`emailCc`	string	No	CC email addresses

Type	Description	Typical Billing
Regular	Normal work hours	Billable
Overtime	After-hours work	1.5x rate
Training	Training time	Non-billable
Travel	Travel time	Varies
Remote	Remote support	Billable
On-site	On-site work	Billable
Administrative	Admin tasks	Non-billable

GET /time/workTypes

Role	Description	Typical Rate
Level 1 Tech	Help desk	$75-100/hr
Level 2 Tech	Desktop support	$100-125/hr
Level 3 Tech	Systems admin	$125-150/hr
Engineer	Senior engineer	$150-200/hr
Consultant	Expert consultant	$200-250/hr
Project Manager	PM work	$125-175/hr

GET /time/workRoles

POST /time/entries
Content-Type: application/json

{
  "chargeToId": 54321,
  "chargeToType": "ServiceTicket",
  "member": {"id": 123},
  "timeStart": "2024-02-15T09:00:00Z",
  "timeEnd": "2024-02-15T10:30:00Z",
  "workType": {"id": 1},
  "workRole": {"id": 2},
  "billableOption": "Billable",
  "notes": "Diagnosed email delivery issue. Identified blocked sender.",
  "addToDetailDescriptionFlag": true
}

POST /time/entries
Content-Type: application/json

{
  "chargeToId": 54321,
  "chargeToType": "ServiceTicket",
  "member": {"id": 123},
  "timeStart": "2024-02-15T09:00:00Z",
  "actualHours": 1.5,
  "workType": {"id": 1},
  "workRole": {"id": 2},
  "billableOption": "Billable",
  "notes": "Configured DNS records and tested mail flow."
}

POST /time/entries
Content-Type: application/json

{
  "chargeToId": 10,
  "chargeToType": "ChargeCode",
  "company": {"id": 12345},
  "member": {"id": 123},
  "timeStart": "2024-02-15T08:00:00Z",
  "actualHours": 0.5,
  "workType": {"id": 3},
  "billableOption": "DoNotBill",
  "notes": "Weekly team meeting"
}

GET /time/entries/{id}

PATCH /time/entries/{id}
Content-Type: application/json

{
  "notes": "Updated notes with additional details.",
  "actualHours": 2.0
}

DELETE /time/entries/{id}

GET /time/entries?conditions=member/id=123 and timeStart>=[2024-02-01]

conditions=chargeToId=54321 and chargeToType="ServiceTicket"

conditions=member/id=123

conditions=timeStart>=[2024-02-01] and timeStart<[2024-03-01]

conditions=status="Open" and billableOption="Billable"

conditions=company/id=12345

conditions=status="Approved" and billableOption="Billable"

conditions=member/id=123 and timeStart>=[2024-02-12] and timeStart<[2024-02-19]

/time/sheets

GET /time/sheets?conditions=member/id=123 and year=2024 and period=7

PATCH /time/sheets/{id}
Content-Type: application/json

{
  "status": "Submitted"
}

PATCH /time/entries/{id}
Content-Type: application/json

{
  "status": "Approved"
}

PATCH /time/entries/{id}
Content-Type: application/json

{
  "status": "Rejected",
  "internalNotes": "Please add more detail about work performed."
}

POST /time/entries/bulk
Content-Type: application/json

{
  "ids": [1001, 1002, 1003],
  "operation": {
    "status": "Approved"
  }
}

GET /time/chargeCodes

Error	Cause	Resolution
chargeToId required	Missing ticket/project ID	Include chargeToId
member required	Missing member reference	Include `member: {id: x}`
timeStart required	Missing start time	Include timeStart field
Invalid work type	Work type doesn't exist	Query workTypes endpoint
Cannot delete	Time already billed	Cannot delete billed entries
Invalid status	Invalid status value	Use Open, Approved, Rejected

Charge To Type	Description
`ServiceTicket`	Time against service tickets
`ProjectTicket`	Time against project tickets

Charge To Type	Description
`ServiceTicket`	Time against service tickets
`ProjectTicket`	Time against project tickets

Option	Description
`Billable`	Time is billable at standard rate
`DoNotBill`	Time excluded from billing
`NoCharge`	Time shows on invoice at $0
`NoDefault`	Use ticket/agreement default

Field	Type	Required	Description
`actualHours`	decimal	Alt	Hours worked (instead of start/end)
`hoursDeduct`	decimal	No	Hours to deduct (break time)

Status	Description
Open	Time sheet open for editing
Submitted	Submitted for approval
Approved	Approved by manager
Rejected	Returned for correction

Status	Description
Open	Pending approval
Approved	Approved for billing
Rejected	Rejected, needs correction
Billed	Already invoiced

Code	Description	Billable
MTNG	Internal meetings	No
TRNG	Training	No
ADMIN	Administrative	No
PTO	Paid time off	No
PROJ	Project work	Yes
ONCALL	On-call time	Varies

Connectwise Manage Time Entries

ConnectWise PSA Time Entry Management

Overview

API Endpoint

Time Entry Types

Connectwise Manage Time Entries

ConnectWise PSA Time Entry Management

Overview

API Endpoint

Time Entry Types

Complete Time Entry Field Reference

Core Fields

Alternative Time Entry

Billing Fields

Description Fields

Status Fields

Work Types

Common Work Types

Get Work Types

Work Roles

Common Work Roles

Get Work Roles

Billing Options

Billable Option Values

How Billing is Determined

API Operations

Create Time Entry (Start/End)

Create Time Entry (Actual Hours)

Create Time Entry Against Charge Code

Get Time Entry

Update Time Entry

Delete Time Entry

Search Time Entries

Common Query Patterns

Time Sheet Operations

Time Sheet Endpoint

Get Time Sheets

Time Sheet Status Values

Submit Time Sheet

Approval Workflow

Approval Status Values

Approve Time Entry

Reject Time Entry

Bulk Approval

Charge Codes

Get Charge Codes

Common Charge Codes

Best Practices

Error Handling

Related Skills

Things Mac

Trello

Production Scheduling

Jira Integration

Production Scheduling

Cost Aware Llm Pipeline