Refund Processing

Follow these steps when processing a refund request.

Step 1: Verify eligibility

1. Retrieve the order using get_order with the order ID.
2. Read refund policy to determine eligibility based on the order's delivery date and item condition.
3. Check if any items fall under non-refundable categories listed in the policy.

Step 2: Calculate refund amount

1. Read refund calculations for the formulas and rules for full refunds, partial refunds, and defective item refunds.
2. Apply the correct calculation based on the eligibility determined in Step 1.

Step 3: Process the refund