Name: Synthesize Customer Voice
Author: nuggetswise

Skill: Synthesize Customer Voice

Overview

This skill converts raw Voice of Customer (VOC) data from various sources into decision-grade themes, insights, and opportunities. It follows a strict protocol to ensure that all findings are evidence-based.

When to Use

When you have raw customer feedback (e.g., interview transcripts, support tickets, survey results).
When you need to understand the core themes and pain points emerging from the feedback.
When preparing for roadmap planning, feature prioritization, or strategic reviews.

Core Logic

Step 1: Gather Context

Follow .claude/rules/pm-core/context-gathering.md:

Detect VOC files in inputs/voc/ and previous syntheses in outputs/insights/
Present options to user
Read .beads/insights.jsonl for VOC patterns

Skill: Synthesize Customer Voice

Overview

When to Use

When you have raw customer feedback (e.g., interview transcripts, support tickets, survey results).
When you need to understand the core themes and pain points emerging from the feedback.
When preparing for roadmap planning, feature prioritization, or strategic reviews.

Core Logic

Step 1: Gather Context

Follow .claude/rules/pm-core/context-gathering.md:

Detect VOC files in inputs/voc/ and previous syntheses in outputs/insights/
Present options to user
Read .beads/insights.jsonl for VOC patterns

Required	Rule
Core pain point	One sentence, factual
Frequency	Exact count of sources
Quotes	Up to 3 verbatim (if fewer, say so)
Segment	Only if explicitly stated
Impact	Only if user explicitly stated

Synthesize Customer Voice

Skill: Synthesize Customer Voice

Overview

When to Use

Core Logic

Synthesize Customer Voice

Skill: Synthesize Customer Voice

Overview

When to Use

Core Logic

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