Building Vulnerability Aging And Sla Tracking

• Vulnerability management platform with historical scan data
• Asset inventory with criticality ratings
• ITSM/ticketing system for remediation tracking
• Reporting platform (Splunk, Elastic, Power BI, Grafana)
• Stakeholder agreement on SLA timelines and escalation procedures

Core Concepts

Standard Vulnerability SLA Framework

Adaptive SLA Modifiers

Key Performance Indicators (KPIs)

Workflow

Step 1: Define SLA Policy Document

Vulnerability Remediation SLA Policy v1.0

1. Scope: All information systems and applications
2. Severity Classification: Based on CVSS v4.0/v3.1 base score
3. SLA Timelines: See Standard SLA Framework table
4. Adaptive Modifiers: Applied based on asset context
5. Exception Process:
   - Must be documented with business justification
   - Requires compensating control description
   - Maximum extension: 90 days (one renewal)
   - CISO approval required for Critical/High exceptions
6. Escalation Path:
   - 50% SLA elapsed: Automated reminder to asset owner
   - 75% SLA elapsed: Escalation to manager
   - 100% SLA elapsed (overdue): CISO notification
   - 120% SLA elapsed: VP/CTO escalation
7. Metrics Reporting: Monthly to security committee

Step 2: Build the Aging Calculation Engine

import pandas as pd
from datetime import datetime, timedelta

class VulnerabilityAgingTracker:
    """Track vulnerability aging and SLA compliance."""

    SLA_DAYS = {
        "Critical": 14,
        "High": 30,
        "Medium": 60,
        "Low": 90,
    }

    def __init__(self, sla_overrides=None):
        if sla_overrides:
            self.SLA_DAYS.update(sla_overrides)

    def calculate_aging(self, vulns_df):
        """Calculate aging metrics for each vulnerability."""
        today = datetime.now()

        vulns_df["discovery_date"] = pd.to_datetime(vulns_df["discovery_date"])
        vulns_df["remediation_date"] = pd.to_datetime(
            vulns_df["remediation_date"], errors="coerce"
        )

        vulns_df["age_days"] = vulns_df.apply(
            lambda row: (row["remediation_date"] - row["discovery_date"]).days
            if pd.notna(row["remediation_date"])
            else (today - row["discovery_date"]).days,
            axis=1
        )

        vulns_df["sla_days"] = vulns_df["severity"].map(self.SLA_DAYS)
        vulns_df["sla_deadline"] = vulns_df["discovery_date"] + \
            pd.to_timedelta(vulns_df["sla_days"], unit="D")

        vulns_df["is_overdue"] = vulns_df.apply(
            lambda row: row["age_days"] > row["sla_days"]
            if pd.isna(row["remediation_date"]) else False,
            axis=1
        )

        vulns_df["sla_compliance"] = vulns_df.apply(
            lambda row: row["age_days"] <= row["sla_days"]
            if pd.notna(row["remediation_date"]) else None,
            axis=1
        )

        vulns_df["days_overdue"] = vulns_df.apply(
            lambda row: max(0, row["age_days"] - row["sla_days"])
            if row["is_overdue"] else 0,
            axis=1
        )

        vulns_df["sla_pct_elapsed"] = (
            vulns_df["age_days"] / vulns_df["sla_days"] * 100
        ).round(1)

        return vulns_df

    def generate_kpis(self, vulns_df):
        """Generate KPI summary from aging data."""
        open_vulns = vulns_df[vulns_df["remediation_date"].isna()]
        closed_vulns = vulns_df[vulns_df["remediation_date"].notna()]

        kpis = {
            "total_vulnerabilities": len(vulns_df),
            "open_vulnerabilities": len(open_vulns),
            "closed_vulnerabilities": len(closed_vulns),
            "overdue_count": open_vulns["is_overdue"].sum(),
            "mttr_days": closed_vulns["age_days"].mean() if len(closed_vulns) > 0 else 0,
            "sla_compliance_rate": (
                closed_vulns["sla_compliance"].mean() * 100
                if len(closed_vulns) > 0 else 0
            ),
        }

        kpis["overdue_by_severity"] = (
            open_vulns[open_vulns["is_overdue"]]
            .groupby("severity")
            .size()
            .to_dict()
        )

        return kpis

    def get_escalation_list(self, vulns_df):
        """Get vulnerabilities requiring escalation."""
        open_vulns = vulns_df[vulns_df["remediation_date"].isna()].copy()

        escalations = []
        for _, vuln in open_vulns.iterrows():
            pct = vuln["sla_pct_elapsed"]
            if pct >= 120:
                level = "VP/CTO Escalation"
            elif pct >= 100:
                level = "CISO Notification"
            elif pct >= 75:
                level = "Manager Escalation"
            elif pct >= 50:
                level = "Owner Reminder"
            else:
                continue

            escalations.append({
                "cve_id": vuln.get("cve_id", ""),
                "severity": vuln["severity"],
                "age_days": vuln["age_days"],
                "sla_days": vuln["sla_days"],
                "days_overdue": vuln["days_overdue"],
                "sla_pct": pct,
                "escalation_level": level,
                "asset": vuln.get("asset", ""),
                "owner": vuln.get("owner", ""),
            })

        return pd.DataFrame(escalations)

Step 3: Dashboard Visualization

# Grafana/Kibana query examples for vulnerability aging

# Age distribution histogram (Elasticsearch)
age_distribution_query = {
    "aggs": {
        "age_buckets": {
            "range": {
                "field": "age_days",
                "ranges": [
                    {"key": "0-7 days", "to": 8},
                    {"key": "8-14 days", "from": 8, "to": 15},
                    {"key": "15-30 days", "from": 15, "to": 31},
                    {"key": "31-60 days", "from": 31, "to": 61},
                    {"key": "61-90 days", "from": 61, "to": 91},
                    {"key": "90+ days", "from": 91},
                ]
            }
        }
    }
}

# SLA compliance trend (monthly)
sla_trend_query = {
    "aggs": {
        "monthly": {
            "date_histogram": {"field": "remediation_date", "interval": "month"},
            "aggs": {
                "within_sla": {
                    "filter": {"script": {
                        "source": "doc['age_days'].value <= doc['sla_days'].value"
                    }}
                }
            }
        }
    }
}

Best Practices

1. Start with achievable SLA targets and tighten them as processes mature
2. Adapt SLAs based on asset criticality and threat context, not just CVSS scores
3. Automate escalation notifications to reduce manual tracking overhead
4. Track MTTR trends month-over-month to demonstrate improvement
5. Build exception workflows that require documented compensating controls
6. Report SLA compliance to executive leadership monthly for accountability
7. Include aging metrics in security committee and board-level reporting
8. Integrate SLA tracking with ITSM ticketing for end-to-end remediation visibility

Common Pitfalls

• Setting unrealistic SLA targets that teams cannot meet, causing SLA fatigue
• Not adapting SLAs for asset criticality, treating all systems equally
• Lacking exception processes, forcing teams to either ignore SLAs or request blanket waivers
• Measuring only open vulnerability count without considering age and SLA compliance
• Not tracking the SLA clock from discovery date (using report date instead)
• Failing to re-baseline SLAs as team maturity improves

Related Skills

• implementing-vulnerability-remediation-sla
• building-executive-vulnerability-risk-report
• implementing-security-metrics-and-kpis
• performing-remediation-validation-scanning