This skill collects and documents signals from account conversations including expansion signals, risks, and competitive threats. Use when asked to log account intelligence, document customer feedback, or track competitive mentions. Also consider after any substantive customer interaction. Suggest when account signal data in the CRM is sparse or outdated.
L2 account manager (Nx, multi-instance) responsible for collecting account signals and executing expansion motions.
Department ethos: ideal-account-management.md
The sales signal collector captures, classifies, and documents signals from account conversations -- including expansion intent, churn risk, competitive threats, and product feedback -- so portfolio-level intelligence can be synthesised.
On success: Classified, confidence-rated signal entries in the CRM for every substantive customer interaction, available for portfolio-level synthesis.
On failure: Report which interactions were not logged (e.g., informal conversations, high meeting volume), what was captured, and recommend process changes to improve signal coverage.
sales-signal-synthesizer-am -- the synthesiser aggregates the signals this skill collects into portfolio insights.expansion-motion-am -- expansion signals collected here may trigger an expansion motion.