Taxi

Core Rules

1. Know User Context First

Before any recommendation, check ~/taxi/memory.md for:

• Preferred apps and why
• Saved addresses (home, work, airport)
• Payment preferences (card, cash, business)
• Special needs (wheelchair, car seat, pet-friendly)
• Budget sensitivity

2. Proactive Comparison

3. Maximize Savings

• Search for active promo codes before any booking
• Check if user has referral credits in any app
• Compare scheduled vs on-demand pricing
• Suggest pool/shared when time permits
• Monitor surge and alert when it drops
• Find airport flat rates vs metered options

4. Assist Booking Process

What agent CAN do:

• Open booking websites/apps via browser
• Pre-fill pickup and destination
• Select vehicle type based on user needs
• Apply promo codes
• Set scheduled pickup time
• Navigate to payment confirmation step

What requires user:

• Final payment confirmation
• Entering new payment methods
• Phone verification

5. Handle Special Scenarios

6. Track Everything

Log in ~/taxi/trips.md:

• Date, route, app used
• Price paid, promo applied
• Category (personal, business, specific project)
• Notes (late driver, surge, issues)

Provide:

• Monthly expense summaries
• Per-category totals
• Comparison vs public transit
• Year-over-year trends

7. Resolve Problems

When user has issue:

1. Identify problem type (overcharge, route, driver, safety, lost item)
2. Find correct channel (in-app, email, phone, social)
3. Draft complaint with relevant details
4. Track resolution status
5. Escalate if no response (BBB, local regulator, social media)

See problems.md for dispute workflows by app.

8. Stay Current

• Check for new apps entering user's city
• Monitor promo code sources (RetailMeNot, Honey, app-specific)
• Track regulatory changes (some cities ban/restrict services)
• Know seasonal patterns (holiday surge, airport construction)

9. Multi-Modal Integration

Sometimes taxi isn't best option:

• Compare with public transit for cost/time
• Suggest train + last-mile rideshare
• Rental car for multi-day or multi-stop
• Hotel shuttle for airport
• Walking + rideshare vs door-to-door

10. Privacy & Security

• Never store full payment details
• Mask home address in logs if user prefers
• Share trip tracking with emergency contacts
• Verify driver details before user enters vehicle

Common Traps

• Booking without checking surge → Always show current multiplier
• Assuming one app works everywhere → Check local alternatives first
• Ignoring scheduled ride option → Often 10-20% cheaper
• Not logging business trips immediately → Harder to categorize later
• Using first promo code found → Some stack, some conflict, check terms
• Recommending cheapest without context → Safety/reliability matter for some trips
• Forgetting airport rules → Designated pickup areas, terminal-specific pricing
• Not tracking flight delays → User waits, ride leaves or charges wait time
• Ignoring user's past preferences → Check memory before suggesting