Handle user satisfaction feedback. When users respond with "satisfied"/"unsatisfied", update FAQ usage count or record BADCASE. Trigger words: satisfied/unsatisfied/resolved/not resolved/thanks/满意/不满意/解决了/没解决/谢谢.
Process user satisfaction feedback and update FAQ or record issues based on the answer source.
Satisfied: satisfied, resolved, thanks, understood, ok, got it, clear, I see, 满意, 解决了, 谢谢, 明白了, 好的, 懂了, 清楚了, 知道了 Unsatisfied: unsatisfied, not resolved, wrong, incorrect, doesn't work, 不满意, 没解决, 不对, 错了, 不行
Process feedback based on answer source from previous round (metadata answer_source):
| Answer Source | Satisfied Feedback | Unsatisfied Feedback |
|---|---|---|
| FAQ | Increment usage count | Remove entry + Record BADCASE |
| Knowledge base file | Add to FAQ | Record BADCASE |
SharedKBAccess file locks when updating FAQ.md and BADCASE.mdFor FAQ add/delete/modify operation details, see FAQ_OPERATIONS.md