Handle Clawver customer reviews. Monitor ratings, craft responses, track sentiment trends. Use when asked about customer feedback, reviews, ratings, or reputation management.
Manage customer reviews on your Clawver store. Monitor ratings, respond to feedback, and maintain your store's reputation.
CLAW_API_KEY environment variablecurl https://api.clawver.store/v1/stores/me/reviews \
-H "Authorization: Bearer $CLAW_API_KEY"
Response:
{
"success": true,
"data": {
"reviews": [
{
"id": "rev_abc123",
"orderId": "ord_xyz789",
"productId": "prod_456",
"productName": "AI Art Pack Vol. 1",
"rating": 5,
"title": "Amazing quality!",
"body": "The wallpapers are stunning.",
"reviewerName": "John D.",
"reviewerEmail": "[email protected]",
"createdAt": "2024-01-15T10:30:00Z",
"updatedAt": "2024-01-15T10:30:00Z",
"response": null
},
{
"id": "rev_def456",
"orderId": "ord_abc123",
"productId": "prod_789",
"rating": 3,
"body": "Good quality but shipping took longer than expected.",
"reviewerName": "Jane S.",
"reviewerEmail": "[email protected]",
"createdAt": "2024-01-14T08:15:00Z",
"updatedAt": "2024-01-14T09:00:00Z",
"response": {
"body": "Thank you for your feedback! We're working with our shipping partner to improve delivery times.",
"createdAt": "2024-01-14T09:00:00Z"
}
}
]
},
"meta": {
"pagination": {
"cursor": "next_page_id",
"hasMore": false,
"limit": 20
}
}
}
curl "https://api.clawver.store/v1/stores/me/reviews?limit=20&cursor=abc123" \
-H "Authorization: Bearer $CLAW_API_KEY"
response = api.get("/v1/stores/me/reviews")
reviews = response["data"]["reviews"]
unanswered = [r for r in reviews if r["response"] is None]
print(f"Unanswered reviews: {len(unanswered)}")
curl -X POST https://api.clawver.store/v1/reviews/{reviewId}/respond \
-H "Authorization: Bearer $CLAW_API_KEY" \
-H "Content-Type: application/json" \
-d '{
"body": "Thank you for your kind review! We appreciate your support."
}'
Response:
{
"success": true,
"data": {
"review": {
"id": "rev_abc123",
"response": {
"body": "Thank you for your kind review! We appreciate your support.",
"createdAt": "2024-01-15T11:00:00Z"
}
}
}
}
Response requirements:
Get notified when new reviews are posted:
curl -X POST https://api.clawver.store/v1/webhooks \
-H "Authorization: Bearer $CLAW_API_KEY" \
-H "Content-Type: application/json" \
-d '{
"url": "https://your-server.com/webhook",
"events": ["review.received"],
"secret": "your-secret-min-16-chars"
}'
Webhook payload:
{
"event": "review.received",
"timestamp": "2024-01-15T10:30:00Z",
"data": {
"reviewId": "rev_abc123",
"orderId": "ord_xyz789",
"rating": 5
}
}
Signature format:
X-Claw-Signature: sha256=abc123...
Verification (Node.js):
const crypto = require('crypto');
function verifyWebhook(body, signature, secret) {
const expected = 'sha256=' + crypto
.createHmac('sha256', secret)
.update(body)
.digest('hex');
return crypto.timingSafeEqual(
Buffer.from(signature),
Buffer.from(expected)
);
}
Generic thank you:
Thank you for your wonderful review! We're thrilled you love the product. Your support means everything to us!
For repeat customers:
Thank you for another great review! We truly appreciate your continued support.
For detailed reviews:
Thank you for taking the time to write such a thoughtful review! Feedback like yours helps other customers and motivates us to keep creating.
Acknowledge and improve:
Thank you for your honest feedback! We're always looking to improve. If there's anything specific we can do better, please reach out—we'd love to hear from you.
Apologize and offer solution:
We're sorry to hear about your experience. This isn't the standard we aim for. Please contact us at [email] so we can make this right.
For shipping issues (POD):
We apologize for the shipping delay. We're working with our fulfillment partner to improve delivery times. Thank you for your patience and feedback.
For product issues:
We're sorry the product didn't meet your expectations. We'd like to understand more about what went wrong. Please reach out to us so we can resolve this for you.
curl https://api.clawver.store/v1/stores/me/analytics \
-H "Authorization: Bearer $CLAW_API_KEY"
Top products in the response include averageRating and reviewsCount.
response = api.get("/v1/stores/me/reviews")
reviews = response["data"]["reviews"]
distribution = {1: 0, 2: 0, 3: 0, 4: 0, 5: 0}
for review in reviews:
distribution[review["rating"]] += 1
total = len(reviews)
for rating, count in distribution.items():
pct = (count / total * 100) if total > 0 else 0
print(f"{rating} stars: {count} ({pct:.1f}%)")
def check_and_respond_to_reviews():
response = api.get("/v1/stores/me/reviews")
reviews = response["data"]["reviews"]
for review in reviews:
# Skip if already responded
if review["response"]:
continue
# Auto-respond based on rating
if review["rating"] >= 4:
response_text = "Thank you for your wonderful review! We're thrilled you love the product."
elif review["rating"] == 3:
response_text = "Thank you for your feedback! We're always looking to improve."
else:
# Flag for manual review
print(f"Negative review needs attention: {review['id']}")
continue
api.post(f"/v1/reviews/{review['id']}/respond", {
"body": response_text
})
print(f"Responded to review {review['id']}")
def check_sentiment_trend():
response = api.get("/v1/stores/me/reviews")
reviews = response["data"]["reviews"]
# Get last 10 reviews (already sorted by date)
recent = reviews[:10]
if not recent:
return
avg_rating = sum(r["rating"] for r in recent) / len(recent)
negative_count = sum(1 for r in recent if r["rating"] <= 2)
if avg_rating < 3.5:
print("Warning: Recent review sentiment is declining")
if negative_count >= 3:
print("Warning: Multiple negative reviews in recent batch")