Intercom Automation

Comprehensive skill for automating Intercom customer communication and support workflows.

Core Workflows

1. Conversation Flow

CUSTOMER CONVERSATION FLOW:
┌─────────────────┐
│  User Message   │
│   (Inbound)     │
└────────┬────────┘
         ▼
┌─────────────────┐
│   Bot Triage    │
│  - Intent       │
│  - Route        │
└────────┬────────┘
         │
    ┌────┴────┐
    ▼         ▼
┌───────┐ ┌───────┐
│  Bot  │ │ Human │
│ Reply │ │ Agent │
└───┬───┘ └───┬───┘
    │         │
    └────┬────┘
         ▼
┌─────────────────┐
│   Resolution    │
│  - Close        │
│  - Follow-up    │
└─────────────────┘

2. Automation Rules