Process concrete polishing and epoxy flooring client enquiries for Polished Off WA. Draft professional responses for new enquiries, exposure explanations, finish comparisons, pricing guidance, and job coordination. Use when receiving client enquiries about concrete polishing services, quotes, finish options, or project coordination.
Process client enquiries for concrete polishing and epoxy flooring services.
| Category | Description | Priority |
|---|---|---|
new-enquiry | Potential client asking for quote/info | High |
existing-job | Coordination for active project | High |
finish-question | Exposure, MPC vs grind & seal | Medium |
pricing-question | Cost estimates, payment terms | Medium |
site-visit | Request for assessment | Medium |
follow-up | Stalled enquiry re-engagement | Low |
Read the email and identify:
Standard Structure:
Tone Guidelines:
Format:
**DRAFT RESPONSE**
[Category: <category>]
[Risk Level: <low|medium|high>]
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[Draft email]
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**Notes:** [Any warnings, missing info, or options to consider]
See references/concrete-templates.md for:
| Service | Estimate |
|---|---|
| Nil exposure MPC | ~$100/m² + GST |
| Full exposure MPC | ~$140/m² + GST |
| High-end grind & seal | ~$95/m² + GST |
| Standard grind & seal | ~$70/m² + GST |
Always qualify: "Final pricing depends on slab condition, preparation required, and total area."
We compete on:
We do NOT compete purely on price.
Use conservative estimates:
"Start dates are estimates and subject to: slab condition, preparation requirements, weather, and current workload. We confirm scheduling once scope is finalised."