用于工单/对话诉求抽取的客户诉求抽取原子 skill，适用于通用行业信息抽取场景。
本 Skill 支持多种客户交互数据输入格式，核心数据来源包括：
说明：本 Skill 不包含数据采集功能，需要用户提供清洗后的对话和工单数据。建议数据包含完整的对话上下文，以便进行准确的诉求抽取。
本 Skill 提供全面的客户诉求抽取能力，涵盖多种抽取功能：
{
"source_info": {
"source_type": "customer_service",
"source_id": "CS20240315001",
"customer_id": "CUST001",
"channel": "online_chat",
"timestamp": "2024-03-15T10:30:00"
},
"intent_extraction": {
"primary_intent": "complaint",
"intent_category": "service_quality",
"intent_description": "客户投诉服务响应速度慢，要求改进",
"intent_keywords": ["响应慢", "服务", "改进"],
"intent_confidence": 0.92
},
"content": {
"original_text": "你们的服务响应太慢了，我已经等了很久，希望能改进一下。",
"extracted_text": "服务响应速度慢，要求改进",
"entities": {
"customer_name": null,
"product_name": null,
"time_reference": "很久"
}
},
"sentiment": {
"sentiment": "negative",
"sentiment_score": -0.75,
"emotion": "frustrated",
"intensity": "high"
},
"priority": {
"urgency": "medium",
"importance": "high",
"priority_level": 2,
"suggested_response_time": "24小时内"
},
"related_intents": [
{
"intent_id": "INT001",
"similarity": 0.85,
"description": "服务响应速度相关诉求"
}
]
}