Guide for drafting privacy policies compliant with GDPR. Includes CNIL 2020 recommendations, a reference template, and best practices. Use when drafting or revising a privacy policy for a website or application.
The privacy policy is the main document for informing data subjects under Articles 13 and 14 of the GDPR. It must be clear, accessible, and comprehensive.
| Objective | GDPR Requirement |
|---|---|
| Transparency | Clearly inform about data processing (Art. 12) |
| Information | Provide all mandatory disclosures (Art. 13-14) |
| Rights | Enable exercise of data subject rights (Art. 15-22) |
| Trust | Reassure users about data protection |
| Template | Description |
|---|
assets/sample_template_politique_confidentialite.docx | Default template to use if no private template is provided |
| Internal template provided by lawyer | Use if the lawyer has a more suitable private template |
IMPORTANT: The default template
sample_template_politique_confidentialiteis designed for a brochure website without user accounts. If the request concerns an application or platform with users, additional data categories will need to be added, such as:
- User account management (creation, authentication, profile)
- Login data and activity history
- Data generated by application usage
- User-to-user communications (messages, comments, etc.)
- User preferences and settings
Adapt the template according to the platform type (brochure site, e-commerce, SaaS, mobile app, marketplace, etc.).
| Document | Content |
|---|---|
| CNIL_droits_personnes.pdf | Guide on data subject rights (access, rectification, erasure, etc.) |
| CNIL_durees_conservation.pdf | Retention period recommendations by data type |
| CNIL_finalites.pdf | How to properly define processing purposes |
| CNIL_transparence.pdf | Guide on information and transparency towards data subjects |
| CNIL_principes_rgpd.pdf | Fundamental GDPR principles |
| RGPD_texte_officiel.pdf | Full text of EU Regulation 2016/679 |
| Document | Content |
|---|---|
| BASES_LEGALES.md | The 6 legal bases for processing (Art. 6 GDPR) with examples and wording |
| DROITS_PERSONNES.md | The 8 data subject rights (Art. 15-22 GDPR) with exercise procedures |
| COOKIES.md | CNIL 2020 recommendations on cookies, categories, banners, sanctions |
| DUREES_CONSERVATION.md | Retention period tables by data type with legal justifications |
IMPORTANT: Before drafting the policy, collect ALL the information below from the client.
For each category, specify if applicable:
IDENTIFICATION DATA
CONNECTION DATA
BROWSING DATA
TRANSACTION DATA
SENSITIVE DATA (special attention)
KEY QUESTION: For each processing activity, what is the legal basis?
| Legal Basis | When to Use | Example |
|---|---|---|
| Contract Performance (Art. 6.1.b) | Processing necessary to provide the service | Order delivery, account creation |
| Consent (Art. 6.1.a) | Free choice by the person, withdrawable at any time | Newsletter, marketing cookies, sharing with partners |
| Legitimate Interest (Art. 6.1.f) | Company interest, balanced against data subject rights | Anonymized statistics, security, B2B prospecting |
| Legal Obligation (Art. 6.1.c) | Required by law | Invoice retention 10 years, tax obligations |
TABLE TO COMPLETE WITH CLIENT:
| Processing Purpose | Legal Basis | Data Concerned |
|---|---|---|
| Order management | ||
| Account creation | ||
| Newsletter | ||
| Statistics | ||
| Customer service | ||
| Commercial prospecting | ||
| ___________________ |
TECHNICAL PROCESSORS
TRANSFERS OUTSIDE EU
COOKIES USED
CONSENT MANAGEMENT PLATFORM
| Data Type | Proposed Duration | Justification |
|---|---|---|
| Active customer account | Duration of relationship | |
| Inactive customer account | 3 years after last activity | Prospecting |
| Prospects | 3 years without interaction | CNIL recommendation |
| Invoices | 10 years | Legal obligation |
| Connection logs | 1 year | LCEN |
| Cookies | 13 months max | CNIL recommendation |
NEVER DRAFT A POLICY FROM SCRATCH. Always start from a given template for drafting, either:
- the default template in
assets/sample_template_politique_confidentialite.docx;- another internal template provided by the user.
This template is your base reference. You must:
- Faithfully reproduce the template's structure and wording
- Keep the exact template phrasing (they are validated)
- Only replace placeholders with client information
- Do NOT rewrite sentences even if you think you can phrase them better
- Do NOT add sections that are not in the template
The collected information (T&Cs, site, etc.) is used to fill in the template, not to rewrite it.
1. FIRST ACTION: Confirm the template to use BEFORE any drafting. Ask the user:
"I will draft the privacy policy starting from the provided default template. Do you have an internal template that would be more suitable as a starting point?"
| Option | Action |
|---|---|
| Default template | Use assets/sample_template_politique_confidentialite.docx |
| Internal template | Use the document provided by the lawyer |
2. Consider the user's choice and select the starting template.
MAIN OBJECTIVE: Truly understand what the client does, their business, the user journey on their platform.
1. Ask the lawyer for available information:
"To draft a perfectly tailored policy, please provide:
- Information you have about the client and their business
- Existing documents (T&Cs, sales conditions, order forms, contracts...)
- Exchanges or key points raised by the client
- The site/application URL (if accessible)
- Points that must absolutely be included according to you
You may anonymize this information if necessary for confidentiality reasons.
The more information you provide, the better adapted the policy will be to the actual case. Otherwise, we will conduct our own research but it will be limited to publicly accessible information."
2. Analyze the documents provided:
| Document | What we extract |
|---|---|
| T&Cs / Sales Conditions | Platform operation, services offered, obligations |
| Order forms | Data collected, services, potential processors |
| Client exchanges | Key points, specific concerns, business particularities |
3. Additional research on the site (if accessible):
Note: Some sites only display a "Request a quote" form without access to the platform. In that case, rely primarily on the documents provided.
The objective is to understand the business AND identify technical elements:
4. Summary before drafting:
CLIENT: [Name]
BUSINESS: [Description in 2-3 sentences]
PLATFORM TYPE: [SaaS, e-commerce, mobile app, etc.]
USER JOURNEY: [Key steps]
DATA COLLECTED: [List by collection point]
COOKIES IDENTIFIED: [Types of cookies spotted]
FORMS: [List of collection points]
KEY LAWYER POINTS: [What must absolutely be included]
SPECIFICITIES: [What makes this case particular]
Once the summary is ready → Proceed to Draft 1
ABSOLUTE RULE: The template is your validated base.
- START from the template: structure, wording, tone → this is your reference
- ADAPT to the client case: integrate the specific information collected
- DO NOT rewrite everything: keep the template wording, only adapt what needs to be
In summary: Template + client information = Draft 1. Not a complete rewrite.
Complete the template section by section with the collected information:
Immediate compliance check: Before presenting Draft 1, verify the mandatory disclosures checklist (Art. 13 GDPR):
- Controller identity and contact details
- DPO contact details (if appointed)
- Processing purposes
- Legal basis for each purpose
- Legitimate interests pursued (if applicable)
- Recipients or categories of recipients
- Transfers outside EU and safeguards
- Retention period or criteria for determination
- Data subject rights (access, rectification, erasure, restriction, portability, objection)
- Right to withdraw consent (if applicable)
- Right to lodge a complaint with the CNIL
- Whether data provision is mandatory/optional
- Existence of automated decision-making (if applicable)
If Draft 1 is compliant → Proceed to Step 3.
1. Deliver Draft 1 with explanation:
Here is Draft 1 of the privacy policy.
**What I took into account:**
- [Summary of key elements integrated]
- [Client specificities considered]
- [Particular points mentioned by the lawyer]
**Compliance:** The document meets Art. 13 GDPR requirements.
2. Present the benchmark (systematic):
Research 3-5 privacy policies from companies in the same sector, then present:
**Benchmark conducted:**
I analyzed the privacy policies of:
- [Company 1] - [what we noted]
- [Company 2] - [what we noted]
- [Company 3] - [what we noted]
**Identified possible improvements:**
- [Improvement 1]: [explanation]
- [Improvement 2]: [explanation]
- [Improvement 3]: [explanation]
Would you like to incorporate these elements into the provided Draft?
3. If the lawyer approves improvements → Produce Draft 2.
Final review before definitive delivery:
PRIVACY POLICY
[Company Name]
Last updated: [DATE]
TABLE OF CONTENTS (if long document)
1. WHO ARE WE?
- Controller identity
- DPO contact details
2. WHAT DATA DO WE COLLECT?
- Identification data
- Browsing data
- Transaction data
- Etc.
3. WHY DO WE COLLECT YOUR DATA?
- Purposes / legal bases table
4. WITH WHOM DO WE SHARE YOUR DATA?
- Internal services
- Processors
- Partners (if consent)
- Authorities (legal obligations)
5. IS YOUR DATA TRANSFERRED OUTSIDE THE EU?
- Countries concerned
- Safeguards
6. HOW LONG DO WE KEEP YOUR DATA?
- Retention periods table by data type
7. WHAT ARE YOUR RIGHTS?
- List of rights with simple explanation
- How to exercise them
8. COOKIES AND TRACKERS
- Types of cookies used
- Preference management
9. SECURITY
- Measures in place (without sensitive technical details)
10. CHANGES TO THIS POLICY
- Notification procedure
11. CONTACT US
- Email
- Postal address
- Link to form
| Do | Avoid |
|---|---|
| Use "you" / "your data" | Use "the user" / "the data subject" |
| Short and simple sentences | Excessive legal jargon |
| Concrete examples | Vague wording ("various data") |
| Tables for clarity | Dense paragraphs |
| Clear and explicit headings | Multiple cross-references without explanation |
| Mistake | Consequence | Solution |
|---|---|---|
| Copy-paste from generic template | Non-compliance, inconsistency | Adapt to each case |
| Incorrect legal bases | Unlawful processing | Analyze each purpose |
| Missing retention periods | Non-compliance Art. 13 | Systematic table |
| Forgetting transfers outside EU | Potential fine | Check processors |
| Rights mentioned without procedures | Rights unexercisable | Dedicated email address |
| Cookie wall | Prohibited by CNIL | Refusing as easy as accepting |
| Company | Amount | Main Reason |
|---|---|---|
| €150M | Cookies: refusing more difficult than accepting | |
| €60M | Cookies: no "reject all" button | |
| Carrefour | €3M | Insufficient information, excessive retention |
| Amazon | €35M | Cookies placed without consent |
These sanctions illustrate the importance of a compliant policy and rigorous cookie management.
Yes, if the site targets French users. It can be bilingual if the site is international.
Not necessarily, but the policy must cover app-specific aspects (permissions, data collected by the device).
Not systematically. Mandatory if:
TEMPLATE REMINDER: Never draft from scratch. Always start from the template and adapt it.
SOURCES REMINDER: The CNIL and GDPR references in this guide are for the drafter. They should not appear in the final document, except for mandatory legal disclosures (right to lodge a complaint with CNIL, etc.).