Name: Support Knowledge Management
Author: frumu-ai

Create, organize, and maintain support knowledge base (KB) content. Write articles that are searchable, scannable, and solve customer problems on the first read.

Article Structure

Universal Elements

Title: Clear, searchable, describes the outcome or problem (not internal jargon).
Overview: 1-2 sentences explaining what this article covers.
Body: Structured content (steps, lists, code blocks).
Metadata: Category, tags, audience.

Formatting Rules

Use H2/H3 headers to break content.
Use numbered lists for steps.
Use bullet lists for options/items.
Use bold for UI elements and key terms.
Use code blocks for commands/errors.
Keep paragraphs short (2-4 sentences).

Common Article Types

Create, organize, and maintain support knowledge base (KB) content. Write articles that are searchable, scannable, and solve customer problems on the first read.

Article Structure

Universal Elements

Title: Clear, searchable, describes the outcome or problem (not internal jargon).
Overview: 1-2 sentences explaining what this article covers.
Body: Structured content (steps, lists, code blocks).
Metadata: Category, tags, audience.

Formatting Rules

Use H2/H3 headers to break content.
Use numbered lists for steps.
Use bullet lists for options/items.
Use bold for UI elements and key terms.
Use code blocks for commands/errors.
Keep paragraphs short (2-4 sentences).

Support Knowledge Management

Article Structure

Universal Elements

Formatting Rules

Common Article Types

Support Knowledge Management

Article Structure

Universal Elements

Formatting Rules

Common Article Types

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