Apply dual-process theory to diagnose whether judgments arise from fast intuitive (System 1) or slow analytical (System 2) processing and identify resulting cognitive biases. Use this skill when the user needs to explain why quick decisions go wrong, design choice architectures that account for cognitive defaults, audit decision processes for heuristic errors, or when they ask 'why do people misjudge probability', 'how to reduce snap-judgment errors', or 'when does intuition fail'.
Dual-process theory (Kahneman, 2011; Stanovich & West, 2000) distinguishes two modes of cognitive processing: System 1 (fast, automatic, heuristic-driven) and System 2 (slow, deliberate, rule-based). Most judgments default to System 1, which is efficient but prone to systematic biases when heuristics misfire.
IRON LAW: System 1 operates by DEFAULT — System 2 engagement
requires cognitive effort and is easily depleted. Under time
pressure, cognitive load, or ego depletion, System 1 dominates
and heuristic biases amplify.
Key assumptions:
Characterize the decision: time pressure, complexity, familiarity, stakes, emotional involvement.
| Feature | System 1 | System 2 |
|---|---|---|
| Speed | Fast, automatic | Slow, effortful |
| Awareness | Unconscious | Conscious |
| Capacity | High (parallel) | Low (serial) |
| Basis | Heuristics, associations | Rules, logic |
| Error type | Systematic biases | Computational mistakes |
| Triggered by | Default, familiarity | Novelty, conflict detection |
Common System 1 heuristics and their failure modes:
## Dual-Process Analysis: [Context]
### Decision Environment
- Time pressure: [High/Medium/Low]
- Complexity: [High/Medium/Low]
- Emotional involvement: [High/Medium/Low]
- Dominant processing: [System 1 / System 2 / Mixed]
### Heuristic-Bias Map
| Heuristic | Bias Triggered | Evidence | Risk Level |
|-----------|---------------|----------|------------|
| [heuristic] | [bias] | [observation] | [High/Med/Low] |
### Intervention Design
1. [De-biasing or nudge strategy]
2. [Process change]
3. [Environmental redesign]