Clarify General Adjustment Intent

Layer 1: Metadata & Description

• Description: Prevents the agent from prematurely assuming a specific action (e.g., cancellation) when a user expresses a general desire for 'adjustments' or 'changes'.

Layer 2: Guidelines

General Guidelines

• Do not assume the specific action (e.g., cancellation, modification, return) when a user expresses a general need for 'adjustments' or 'changes'.
• Always clarify the exact type of action the user intends before proceeding.
• Treat general problem statements as an opportunity to gather specific intent.
• Avoid reporting an action as completed or in progress until the user has explicitly confirmed the specific action.

Specific Guidelines

• When a user states a general desire for 'adjustments,' ask 'What kind of adjustment are you looking to make?'
• If multiple entities are implied, ask 'Which specific order or item are you referring to for this adjustment?'