Travel Operations

• Flights/voyages/tours: schedule, route, equipment, capacity, status
• Passengers: PNR, itinerary, special services (SSR), loyalty status
• Crew: qualifications, duty hours, positioning, home base
• Equipment/vehicles: aircraft type, ship class, bus fleet, maintenance status
• Facilities: gates, stands, berths, terminals, lounges, handling areas
• Partners: ground handlers, port agents, local operators, suppliers

Step 1.3 -- Standards and Compliance

Check industry standard adherence:

• IATA standards: AHM (Airport Handling Manual), SGHA (Standard Ground Handling Agreement)
• IATA messaging: Type B (SITA), PNR AIRIMP, SSIM for schedules
• ICAO Annex 14 (aerodrome standards), Annex 6 (operations)
• IATA Delay Codes (IATA standard delay sub-codes)
• NDC (New Distribution Capability) and ONE Order implementation
• ISM Code for maritime operations
• Package travel regulations (EU PTD, ATOL, ABTA)

============================================================ PHASE 2: TURNAROUND AND GROUND HANDLING

Step 2.1 -- Turnaround Process Analysis

Evaluate aircraft/vessel turnaround management:

• Target turnaround time by equipment type (narrow-body: 25-45 min, wide-body: 60-90 min)
• Turnaround task sequencing (parallel vs sequential activities)
• Critical path identification (which tasks determine minimum turnaround time)
• Milestone tracking: block-in, door open, catering start, fueling start, cleaning complete, boarding start, door close, pushback
• Buffer time allocation between scheduled tasks
• Historical turnaround performance (on-time vs delayed, by station)

Step 2.2 -- Ground Handling Operations

Analyze ground handling workflow:

• Ramp operations: marshalling, GPU, air start, pushback, de-icing
• Baggage handling: sort, load, transfer, delivery, mishandled tracking
• Fueling: fuel order, uplift, reconciliation, fuel cost optimization
• Catering: meal loading, special meal tracking, waste reduction
• Cabin cleaning: deep clean vs turnaround clean schedules
• Cargo and mail: acceptance, build-up, loading, offloading
• Ground support equipment (GSE): allocation, availability, maintenance

Step 2.3 -- Airport Operations

If airport-side operations exist:

• Gate and stand allocation optimization
• Apron management and traffic flow
• Terminal passenger flow modeling (check-in, security, boarding)
• Baggage handling system (BHS) performance monitoring
• ATC slot management and CTOT compliance
• De-icing pad scheduling and holdover time management
• Snow removal and adverse weather response plans

============================================================ PHASE 3: DISRUPTION MANAGEMENT

Step 3.1 -- Irregular Operations (IROPS) Handling

Evaluate disruption response capability:

• Delay code assignment and root cause categorization (IATA delay codes)
• Cascading delay prediction (impact of one delay on subsequent flights)
• Aircraft swap and re-routing decision support
• Crew re-pairing when disruption breaks legal rest requirements
• Passenger rebooking automation (IROPS rebooking rules, interline agreements)
• Compensation calculation (EU261, DOT rules, carrier policies)

Step 3.2 -- Recovery Optimization

Analyze recovery strategy tools:

• Recovery objective function (minimize total delay, passenger impact, cost)
• Fleet rotation optimization post-disruption
• Crew recovery (deadheading, standby activation, hotel overnight)
• Passenger communication during disruption (SMS, app push, email)
• Proactive rebooking (rebooking before cancellation is confirmed)
• Service recovery budget and empowerment rules

Step 3.3 -- Performance Tracking

Check operational performance metrics:

• OTP (on-time performance): D0, D15, A14 metrics
• Completion factor (flights operated vs scheduled)
• Delay minutes per departure
• Controllable vs uncontrollable delay breakdown
• Mishandled baggage rate (per 1000 passengers)
• Customer complaint rate per 10,000 passengers
• IROPS cost tracking (rebooking, meals, hotels, compensation)

============================================================ PHASE 4: CRUISE AND MARITIME OPERATIONS

If cruise or maritime operations exist:

Step 4.1 -- Embarkation and Debarkation

Analyze port operations:

• Terminal processing flow (check-in, security, health screening, boarding)
• Turnaround day scheduling (debark morning, embark afternoon)
• Luggage handling and cabin delivery logistics
• Shore excursion coordination and manifesting
• Tender operations for non-docked ports
• Port agent coordination and local regulatory compliance

Step 4.2 -- Voyage Operations

Evaluate at-sea operations:

• Itinerary planning and port scheduling
• Fuel optimization (speed, route, weather routing)
• Provisions and stores management
• Medical facility operations and evacuation procedures
• Environmental compliance (MARPOL, ECA zones, ballast water)
• Safety drill scheduling and muster station management

============================================================ PHASE 5: TOUR AND GROUND LOGISTICS

If tour operations or ground logistics exist:

Step 5.1 -- Tour Package Operations

Analyze tour logistics:

• Component inventory management (hotel allotments, transport, activities)
• Supplier confirmation and reconfirmation workflows
• Manifest generation and distribution to suppliers
• Guide and escort assignment and scheduling
• Multi-segment itinerary coordination
• Amendment and cancellation processing downstream to suppliers

Step 5.2 -- Transfer and Ground Transport

Evaluate ground transport operations:

• Airport transfer scheduling and vehicle allocation
• Driver assignment and dispatch optimization
• Real-time flight monitoring for pickup timing
• Vehicle fleet management and maintenance scheduling
• Route optimization for group transfers
• Accessibility vehicle availability and booking

Step 5.3 -- Destination Operations

Check in-destination coordination:

• Local representative coverage and on-call schedules
• Excursion capacity management and waitlisting
• Emergency response and traveler assistance protocols
• Supplier quality monitoring and incident reporting
• Weather contingency and alternative activity plans

============================================================ PHASE 6: GDS AND DISTRIBUTION INTEGRATION

Step 6.1 -- GDS Connectivity

Analyze distribution system integration:

• GDS participation (Amadeus, Sabre, Travelport) and content strategy
• Schedule filing (SSIM format, OAG, direct connects)
• Availability and pricing distribution accuracy
• Booking flow: search, availability, book, ticket, service
• PNR synchronization between GDS and internal systems
• NDC API implementation status and adoption metrics

Step 6.2 -- Interline and Codeshare Operations

Evaluate partner operations:

• Interline agreement management (ticketing, baggage, IROPS)
• Codeshare operations (marketing carrier vs operating carrier)
• Alliance coordination (joint venture, revenue sharing)
• Through check-in and through baggage handling
• Minimum connection time (MCT) management
• Partner schedule change impact assessment

============================================================ PHASE 7: WRITE REPORT

Write analysis to docs/travel-operations-analysis.md (create docs/ if needed).

Include: Executive Summary, System Architecture, Turnaround Analysis, Ground Handling Assessment, Disruption Management Maturity, Performance Metrics, Logistics Coordination, GDS Integration, and Prioritized Recommendations.

============================================================ SELF-HEALING VALIDATION (max 2 iterations)

After producing output, validate data quality and completeness:

1. Verify all output sections have substantive content (not just headers).
2. Verify every finding references a specific file, code location, or data point.
3. Verify recommendations are actionable and evidence-based.
4. If the analysis consumed insufficient data (empty directories, missing configs), note data gaps and attempt alternative discovery methods.

IF VALIDATION FAILS:

• Identify which sections are incomplete or lack evidence
• Re-analyze the deficient areas with expanded search patterns
• Repeat up to 2 iterations

IF STILL INCOMPLETE after 2 iterations:

• Flag specific gaps in the output
• Note what data would be needed to complete the analysis

============================================================ OUTPUT

Travel Operations Analysis Complete

• Report: docs/travel-operations-analysis.md
• Operational processes analyzed: [count]
• IATA/ICAO compliance areas checked: [count]
• Performance metrics evaluated: [count]
• Optimization opportunities identified: [count]

Summary Table

Operational Performance Dashboard

NEXT STEPS:

• "Run /staff-scheduling to optimize ground crew scheduling against turnaround requirements."
• "Run /demand-forecasting to improve passenger volume forecasts for operations planning."
• "Run /fleet-maintenance to evaluate equipment availability impact on operations."

DO NOT:

• Do NOT recommend operational changes that compromise safety -- safety is non-negotiable.
• Do NOT ignore IATA delay code standards -- consistent categorization enables meaningful analysis.
• Do NOT optimize turnaround time below manufacturer-recommended minimums for equipment type.
• Do NOT skip disruption management analysis -- IROPS handling quality defines passenger experience.
• Do NOT assume GDS integration is current -- legacy messaging formats create reconciliation gaps.

============================================================ SELF-EVOLUTION TELEMETRY

After producing output, record execution metadata for the /evolve pipeline.

Check if a project memory directory exists:

• Look for the project path in ~/.claude/projects/
• If found, append to skill-telemetry.md in that memory directory

Entry format:

### /travel-operations — {{YYYY-MM-DD}}
- Outcome: {{SUCCESS | PARTIAL | FAILED}}
- Self-healed: {{yes — what was healed | no}}
- Iterations used: {{N}} / {{N max}}
- Bottleneck: {{phase that struggled or "none"}}
- Suggestion: {{one-line improvement idea for /evolve, or "none"}}

Only log if the memory directory exists. Skip silently if not found. Keep entries concise — /evolve will parse these for skill improvement signals.