Gorgias

Privacy & Authentication

Your credentials, your choice. Canifi LifeOS respects your privacy.

Option 1: Manual Browser Login (Recommended)

If you prefer not to share credentials with Claude Code:

1. Complete the Browser Automation Setup using CDP mode
2. Login to the service manually in the Playwright-controlled Chrome window
3. Claude will use your authenticated session without ever seeing your password

Option 2: Environment Variables

If you're comfortable sharing credentials, you can store them locally:

canifi-env set SERVICE_EMAIL "your-email"
canifi-env set SERVICE_PASSWORD "your-password"

Note: Credentials stored in canifi-env are only accessible locally on your machine and are never transmitted.

Capabilities

1. Ticket Management: Handle customer tickets across all channels
2. Shopify Integration: Access order data and perform actions directly
3. Macros & Templates: Use automated responses with dynamic variables
4. Automation Rules: Set up auto-responses and routing rules
5. Revenue Tracking: Track support impact on revenue and conversions

Usage Examples

View Ticket

User: "Show me the latest Gorgias ticket about shipping"
Assistant: Returns recent shipping-related ticket

Check Order

User: "Look up order #1234 for this customer ticket"
Assistant: Retrieves Shopify order details

Apply Macro

User: "Apply the 'shipping delay' macro to this ticket"
Assistant: Applies macro with order details

Close Ticket

User: "Mark this Gorgias ticket as resolved"
Assistant: Updates ticket status to closed

Authentication Flow

1. Get API credentials from Gorgias settings
2. Use HTTP Basic Auth with user:key
3. Domain-specific API endpoints
4. API access varies by plan

Error Handling

Notes

• Built specifically for e-commerce
• Deep Shopify, WooCommerce integration
• Automated responses with order data
• Revenue attribution tracking
• Self-service order management
• AI-powered suggested responses