Post Mortems Retrospectives

Carole Robin: "The acronym is A-F-O-G, another F-ing... Another Fucking Opportunity for Growth. My question, when something has gone wrong or a person has experienced a failure, my first question is always, so what did you learn?" When a failure occurs, immediately ask "What is the lesson here?" to maintain perspective during painful setbacks.

Call them retrospectives, not post-mortems

Eeke de Milliano: "Instead of calling something a postmortem, call it a retrospective, so that it's a positive thing. Like, 'Hey, we're learning from this thing.'" Reframing helps normalize failure and focuses the team on learning rather than blame.

Institutionalize learning reviews

Ben Williams: "We have these team level impact and learnings reviews... The teams continuously document any learnings from data exploration, from experimentation, from user research." Hold weekly "Impact and Learnings" reviews focused on insights rather than status updates, and socialize learnings across the entire company.

Grade OKRs for learning, not performance

Christina Wodtke: "What matters is, why 80%? Really focus on the learning... Make sure your grading is secondary to retrospective." The value of grading OKRs lies in the retrospective analysis of why a goal was or wasn't hit, not the number itself. Use end-of-quarter retrospectives to identify systemic blockers.

Make it blameless

The goal is to understand what happened and why, not to assign blame. Create psychological safety so people can share honestly without fear of punishment.

Questions to Help Users

• "What did we learn that we didn't know before starting this project?"
• "If we had to do this again with the same information we had at the start, what would we do differently?"
• "What signals did we see early that we ignored or missed?"
• "What systemic issues contributed to this outcome that we should address?"
• "What kill criteria should we set for similar projects in the future?"
• "How will we ensure these learnings actually influence future decisions?"

Common Mistakes to Flag

• Blame-focused framing - Turning the exercise into finding fault rather than understanding systems
• No follow-through - Running retrospectives but never acting on the learnings
• Only reviewing failures - Missing the opportunity to learn from successes and understand what drove them
• Optimizing the score, not the learning - Focusing on what percentage of OKRs were achieved rather than why
• One-time events - Running retrospectives only for big failures instead of making them a regular practice

Deep Dive

For all 13 insights from 11 guests, see references/guest-insights.md

Related Skills

• running-effective-meetings
• running-decision-processes
• planning-under-uncertainty