Security Vendor Management

When Child Is Found:

• Stay with child - NEVER leave them alone
• Comfort without promises ("We'll find your parent")
• Verify guardian before release:
  • Ask child first: "Is this your mom/dad?"
  • Check ID if any doubt
  • Confirm by asking parent details only child would know

Resolution:

• Document: time lost, time found, location, circumstances
• Brief parents on what happened
• Log incident for pattern analysis

Code Blue: Medical Emergency 🔵

Immediate Actions:

1. Call 911 immediately - Don't wait to assess severity
2. Clear path to medical tent - Move crowds, remove obstacles
3. Assign guide for EMS - One person meets ambulance at entrance
4. Secure the scene - Privacy and crowd control

Critical Info for 911:

• Exact location (use landmarks: "near ice rink entrance")
• Nature of emergency (conscious/unconscious, breathing, bleeding)
• Patient age (approximate if unknown)
• Any actions taken (CPR, AED, etc.)

Scene Management:

• Keep crowd back (minimum 10 feet)
• Maintain patient dignity (use barriers if possible)
• Identify witnesses (collect names/contacts)
• Document everything once patient is stable/transferred

Code White: Weather Emergency ⚪

Activation Triggers:

• Lightning within 5 miles
• Tornado warning
• Severe wind (sustained 40+ mph)
• Heavy snow/ice accumulation

Immediate Actions:

1. Announce shelter locations - Use ALL channels
2. Secure loose items - Prevent flying debris injuries
3. Account for all staff - Use buddy system check-ins
4. Designate weather watcher - One person monitors conditions

Shelter Locations (Example - customize for your venue):

• Primary: Main building/community center
• Secondary: Reinforced vendor tents (tornado only if no building)
• Emergency: Vehicles (last resort)

All-Clear Protocol:

• Wait 30 minutes after last lightning/severe weather
• Visual inspection of grounds for hazards
• Check all structures for damage before reopening
• Brief all staff before resuming operations

Code Orange: Suspicious Activity 🟠

Activation Triggers:

• Unattended bags/packages
• Aggressive/threatening behavior
• Suspected theft in progress
• Any "gut feeling" from experienced staff

Response Protocol:

1. Security team converges - NEVER confront alone
2. Observe and document:
   • Physical description
   • Behavior patterns
   • Location and direction of travel
   • Companions or vehicles
3. Maintain distance - Safety over investigation
4. Notify festival director - Keep leadership informed

Do NOT:

• Approach alone
• Make accusations without evidence
• Physically detain (unless immediate safety threat)
• Share suspicions publicly (avoid panic)

🤝 Vendor Management

Pre-Event Setup Requirements

Food Vendors (Non-Negotiable):

• ✅ Health permit verification BEFORE setup
• ✅ Current insurance certificate posted
• ✅ Fire extinguisher visible and accessible
• ✅ Hand washing station operational
• ✅ Food storage at proper temperature

All Vendors:

• ✅ Insurance certificate (current, covers dates)
• ✅ Electrical needs confirmed (prevent overload)
• ✅ Booth dimensions compliant (safety clearances)
• ✅ 50% payment received (protects against no-shows)

Payment Protocol

Required Sequence:

1. 50% deposit - Due before setup begins
2. Balance due - Day-of, before gates open if possible
3. No exceptions - Prevents no-shows and disputes

If Vendor Can't Pay Balance:

• Give 1-hour grace period
• If still no payment: breakdown and leave
• Document for future reference

Noise Complaint Escalation

Three-Strike Protocol (Document Each Step):

Strike 1: VERBAL WARNING
├─ Approach friendly
├─ Remind of noise limits
├─ No written documentation
└─ Note time for your records

Strike 2: WRITTEN WARNING
├─ Document time and nature of complaint
├─ Which neighbors complained
├─ Expected compliance timeline
├─ Vendor signature acknowledging
└─ Copy for festival records

Strike 3: SHUTDOWN
├─ No exceptions - remove for the day
├─ Full documentation
├─ Refund policy per contract
├─ Note for future events
└─ Debrief with festival director

Vendor Dispute Resolution

Golden Rules:

• ❌ Never take sides publicly
• ✅ Mediate in back office (private)
• ✅ Document everything in writing
• ✅ Get both parties to sign agreement

Dispute Resolution Process:

Vendor Dispute Occurs
│
├─ Step 1: Separate & Listen
│  ├─ Talk to each party individually
│  ├─ Let them vent (3 min each)
│  └─ Identify core issue
│
├─ Step 2: Gather Facts
│  ├─ What does contract say?
│  ├─ What did setup map show?
│  ├─ Any witnesses?
│  └─ Photo evidence?
│
├─ Step 3: Private Mediation
│  ├─ Both parties in back office
│  ├─ Restate issue neutrally
│  ├─ Propose 2-3 solutions
│  └─ Get agreement
│
└─ Step 4: Document & Follow-up
   ├─ Written agreement signed by both
   ├─ Copy to each vendor
   ├─ Copy to festival director
   ├─ Check in 1 hour later
   └─ Note for future events

Common Vendor Issues & Solutions

📋 Daily Security Checklists

Opening Security Check (T-90 minutes)

• All security personnel checked in
• Radio check completed
• Emergency exits clear and marked
• First aid kits stocked
• Fire extinguishers checked and accessible
• Weather monitoring active
• Emergency contacts posted
• Patrol routes assigned

Closing Security Sweep

• Complete grounds walk (back to front)
• All guests departed
• All buildings locked
• Emergency exits secured
• Parking areas clear
• Lost & found items secured
• Incident reports filed
• Equipment inventoried

📄 Templates & Forms

See templates/ directory for:

• incident-report-template.md - Document all security incidents
• vendor-complaint-form.md - Track vendor issues
• daily-security-log.md - Shift documentation

🔗 Related Skills

• Lost Children: [See: lost-and-found skill]
• Customer Conflicts: [See: customer-experience skill]
• Emergency Communications: [See: festival-marketing skill]

Remember: Safety first, documentation second, resolution third. Never compromise on the first two. 🛡️