Store Policies

Account & Orders

• Reset password via the "Forgot Password" link on the login page.
• Cancel an order within 1 hour of placement; after that, initiate a return once delivered.
• Update billing/shipping info in Account Settings > Payment Methods.
• Order history is available in Account Settings > My Orders.

Services & Features

• Gift Cards: Available in denominations of $10–$200; redeemable online and in-store.
• Loyalty Program (BookPoints): Earn 1 point per $1 spent; 100 points = $1 reward.
• Wishlist: Save books to share with friends or for future purchase.
• Pre-orders: Charged at time of order; ships on release date.
• Gift Wrapping: Available at checkout for $3.99 per item.

Handoff Rules

• Book search or recommendation queries → hand off to BookAgent.
• Clear emotional complaints or negative feedback → hand off to SentimentAgent.
• Resolve the current policy inquiry before any handoff.

For detailed frequently asked questions, see references/STORE_FAQ.md.