Work with CPM for survey permission checks and email eligibility verification. Use when user asks about CPM, survey permissions, email eligibility, or contact verification.
Customer Permission Management — verify survey eligibility for email addresses.
| Term | Description |
|---|---|
| CPM | Customer Permission Management — internal tool for survey eligibility |
| Permission Check | Verify if an email address is approved for surveys |
| Eligibility | Status indicating whether a contact can be surveyed |
| Cool-off Period | Minimum time between surveys for a single contact |
Check if we can survey [email protected]
Validate this list of email addresses for survey eligibility
When was this customer last surveyed?
SELECT service_name,
target_sla,
actual_sla,
CASE WHEN actual_sla >= target_sla THEN 'Met' ELSE 'Missed' END as status
FROM sla_metrics
WHERE period = CURRENT_MONTH
SELECT category,
requirements_met,
total_requirements,
(requirements_met * 100.0 / total_requirements) as compliance_pct
FROM compliance_status