Biz Supply Chain

2. Source — Supplier selection, procurement, incoming quality

• Supplier scorecards, lead times, sourcing strategy (single vs multi)
• Question: "Are we getting the right inputs at the right cost and quality?"

3. Make — Production, assembly, manufacturing

• Production scheduling, capacity utilization, quality control, WIP management
• Question: "Are we converting inputs to outputs efficiently?"

4. Deliver — Order management, warehousing, transportation, last-mile

• Order fulfillment rate, delivery speed, logistics cost, channel management
• Question: "Are we getting products to customers reliably and affordably?"

5. Return — Returns processing, reverse logistics, warranty/repair

• Return rate, reverse logistics cost, refurbishment, disposal
• Question: "Are we handling returns efficiently and learning from them?"

Key Supply Chain Metrics

Analysis Steps

1. Map the current supply chain from supplier to customer
2. Measure key metrics per SCOR process
3. Benchmark against industry standards
4. Identify the weakest process (highest gap to benchmark)
5. Improve the weakest link first (same logic as TOC — chain is as strong as weakest link)

Output Format

# Supply Chain Analysis: {Company}

## Supply Chain Map
Supplier → [Source] → [Make] → [Deliver] → Customer
            ↑ [Plan] (coordinates all) ↑
                     [Return] ←

## SCOR Performance Dashboard
| Process | Key Metric | Current | Benchmark | Gap |
|---------|-----------|---------|-----------|-----|
| Plan | Forecast Accuracy | X% | 85%+ | {gap} |
| Source | Supplier On-Time | X% | 95%+ | {gap} |
| Make | OEE | X% | 85%+ | {gap} |
| Deliver | Perfect Order Rate | X% | 95%+ | {gap} |
| Return | Return Rate | X% | <5% | {gap} |

## Weakest Link Analysis
{Which process has the largest gap and why}

## Improvement Recommendations
1. {Process}: {specific improvement} → {expected metric impact}

Examples

Correct Application

Scenario: SCOR analysis for a Taiwanese DTC electronics brand

Incorrect Application

• Only analyzed Deliver (logistics) because "delivery is our biggest complaint" → Root cause was Plan (bad forecast → stockouts → backorders → late deliveries). Fixing delivery alone doesn't help. Violates Iron Law: end-to-end analysis.

Gotchas

• Bullwhip effect: Small demand changes at retail amplify upstream. A 10% sales increase can trigger 40% production increase at the manufacturer. S&OP process mitigates this.
• Single-source risk: One supplier = zero redundancy. The 2021 chip shortage proved this globally. Evaluate single-source dependencies explicitly.
• Make-vs-Buy is a Source decision: Not just cost — consider IP protection, quality control, lead time, and supply security.
• Last-mile is often the costliest: Last-mile delivery can be 40-50% of total logistics cost. Evaluate delivery model (own fleet vs 3PL vs pickup points).
• Returns are a profit leak: Many companies treat returns as an afterthought. A 15% return rate in e-commerce means 15% of fulfillment cost is wasted plus reverse logistics cost.

References

• For SCOR model detailed metrics, see references/scor-metrics.md
• For inventory optimization methods, see references/inventory-models.md