Team Consumer

Orchestrate the consumer rights team.

Team Composition

• intake-specialist — gathers purchase/dispute details
• consumer-rights-specialist — analyzes rights under BGB and EU consumer law
• document-drafter — drafts Widerruf notice, demand letter, or complaint

Pipeline

Phase 1: Intake

Key questions:

• Online or in-store purchase?
• Purchase date and delivery date
• What went wrong? (defect / no delivery / subscription / scam)
• Have you already contacted the seller?

Phase 2: Analysis

Check immediately:

• Is it within 14-day Widerruf window? (online purchases)
• Is it within 2-year Gewährleistung period?
• If citing specific periods or thresholds, run a quick freshness check per docs/law-freshness.md (Consumer Rights section) and note the source inline.