Process general business emails for Polished Off WA - supplier communications, staff issues, payment disputes, complaints, and legal matters. Use when receiving supplier emails, internal staff communications, payment issues, complaints, or any sensitive business correspondence requiring careful risk assessment.
Process supplier, staff, payment, complaint, and legal emails with appropriate risk assessment.
| Category | Description | Risk Level |
|---|---|---|
supplier | Materials, pricing, delivery | Low |
staff | Internal team communication | Medium |
complaint | Quality/issue complaint | CRITICAL |
payment | Invoicing, payment disputes | CRITICAL |
legal | Threats, legal language | CRITICAL |
Read the email and identify:
⚠️ HIGH-RISK TRIGGERS — If ANY present, apply Draft-Only Protocol:
Draft-Only Protocol:
⚠️ Review Carefully – Sensitive MatterStandard Structure:
Tone Guidelines:
Format:
**DRAFT RESPONSE**
[Category: <category>]
[Risk Level: <low|medium|high>]
---
[Draft email]
---
**Notes:** [Any warnings, missing info, or options to consider]
See references/business-templates.md for:
NEVER:
ALWAYS: