Amazon

Always verify shipping address and payment method are correct before placing an order.

Returns

Default Answers (use unless user specifies otherwise)

• Return reason: "Changed Mind" → "My needs changed"
• Packaging opened: Yes
• Item in original packaging: Yes
• Have you used the item: Yes
• Signs of use: None
• Battery leaks/overheating: No
• All accessories included: Yes
• Refund type: Refund to original payment method (not replacement, not gift card)
• Drop-off location: Use AMAZON_RETURN_DROPOFF or Whole Foods

Return Flow

1. Orders → Find item → "Return or replace items"
2. Select "Changed Mind" → "My needs changed" → Continue
3. Answer condition questions with defaults above
4. Continue past "Get Product Support" suggestions
5. Select "Refund to original payment method"
6. Select drop-off location
7. Confirm return
8. Done — QR code will be emailed

Communication Style

• Do NOT narrate each step — just execute the whole return silently
• Only message the user once it's confirmed with a brief summary:
  • Item name
  • Refund amount
  • Drop-off location & deadline
• If something goes wrong or needs clarification, then ask

Ordering Rules

Reorders (items ordered before)

• Go directly to order history, search for item
• Click "Buy it again"
• Verify address and payment method
• Place order without confirmation — no screenshot needed

New Items (never ordered before)

• Search or navigate to product
• Send screenshot of product page (scroll so price + product image visible, skip nav bars)
• Wait for user confirmation before adding to cart
• Verify address and payment method
• Place order after confirmation

Workflow

Connect to browser

agent-browser connect 9222

Always open a new tab — other sessions share the same Chrome. Use --new-tab on every open command.

Search order history

agent-browser open "https://www.amazon.com/gp/your-account/order-history"
agent-browser snapshot -i
# Find search box, fill with item name, click search

Reorder flow

# From order history search results
agent-browser click @[buy-it-again-ref]
# Wait for checkout page
agent-browser snapshot
# Verify correct address and payment method are selected
agent-browser click @[place-order-ref]

Screenshot tips

• Scroll past nav bars before screenshotting
• Ensure price and product image are both visible
• Save screenshots to a temporary directory
• Send via message tool with caption

Starting the browser (if not running)

macOS (opens a visible Chrome window):

open -na "Google Chrome" --args --user-data-dir=$HOME/.config/chrome-agent --no-first-run --remote-debugging-port=9222 https://www.amazon.com

Linux (headless with Xvfb/VNC):

DISPLAY=:99 google-chrome --user-data-dir=$HOME/.config/chrome-agent --no-first-run --remote-debugging-port=9222 https://www.amazon.com &

Linux (desktop/GUI session):

google-chrome --user-data-dir=$HOME/.config/chrome-agent --no-first-run --remote-debugging-port=9222 https://www.amazon.com &

Notes

• Browser profile persists login at $HOME/.config/chrome-agent
• On headless Linux, VNC display is typically :99 on port 5999 (noVNC on 6080)
• Order confirmations go to the email on your Amazon account
• CAPTCHAs or 2FA may require manual intervention — if the browser window is visible (macOS or Linux desktop), ask the user to solve it in the Chrome window