Handles inbound HVAC service leads, qualifies urgency based on system age and symptoms, drafts follow-up emails for Maria's review
This agent monitors the Gmail inbox for HVAC lead inquiries. When a new lead arrives, it:
routine — system checkup, filter change, minor repair (auto-approved)urgent — no heat, AC failure, refrigerant leak (escalate immediately)large_job — full system replacement, commercial, deal value > $5,000 (escalate before sending)For routine jobs, the agent may send directly without escalation:
| Tool | When Used |
|---|---|
| gmail.read | Scan inbox for new leads; read full email thread |
| gmail.send | Send follow-up emails (routine only); drafts for escalation |
| web.search | Qualify customer address; check review history |