Name: Hvac Lead Handler
Author: joyboy257

Skill Body

About This Skill

This agent monitors the Gmail inbox for HVAC lead inquiries. When a new lead arrives, it:

Reads the email and any attached service details
Searches for the customer's address or business name to qualify urgency
Classifies the lead as:
- routine — system checkup, filter change, minor repair (auto-approved)
- urgent — no heat, AC failure, refrigerant leak (escalate immediately)
- large_job — full system replacement, commercial, deal value > $5,000 (escalate before sending)
Drafts a personalized follow-up email for Maria's approval (or sends directly for routine jobs)

This agent monitors the Gmail inbox for HVAC lead inquiries. When a new lead arrives, it:

Reads the email and any attached service details
Searches for the customer's address or business name to qualify urgency
Classifies the lead as:
- routine — system checkup, filter change, minor repair (auto-approved)
- urgent — no heat, AC failure, refrigerant leak (escalate immediately)
- large_job — full system replacement, commercial, deal value > $5,000 (escalate before sending)
Drafts a personalized follow-up email for Maria's approval (or sends directly for routine jobs)

Tool	When Used
gmail.read	Scan inbox for new leads; read full email thread
gmail.send	Send follow-up emails (routine only); drafts for escalation
web.search	Qualify customer address; check review history