Build a comprehensive customer profile from Intercom data, including conversation history, account context, and interaction timeline. Use when the user asks to "look up a customer", "customer profile", "customer 360", "tell me about this customer", "summarize a customer's history", or provides a customer email or company name and wants a full picture.
Produce a comprehensive customer profile by aggregating data from across the Intercom workspace.
search_contacts to find the contact (by email is most reliable)get_contact to fetch the full profile (attributes, tags, segments, companies)search_conversations filtered to this contact's conversationsget_conversation for full threadsProduce a markdown profile with these sections:
Symptom: No results for the provided email or name. Solution: Check for typos. Try searching by email domain to find related contacts. Ask the user to confirm the identifier.
Symptom: Contact has 50+ conversations, making full analysis impractical. Solution: Focus on the most recent 10-15 conversations. Summarize older ones by theme rather than individually. Note the total count.