Practice Inquiry Routing Skill
Overview
Respond to customer inquiries about Buddhist practice, meditation techniques, and spiritual questions, with clear escalation path to spiritual-director for specialized guidance.
Key Sections
Inquiry Classification
- Identify practice category (meditation, ritual, daily practice, philosophy, etc.)
- Assess complexity level (general information vs. specialized guidance)
- Note if customer is experienced practitioner or beginner
Initial Response Options
- Provide general educational information for straightforward questions
- Share relevant passages or context from Buddhist teachings
- Reference product benefits aligned with practice
Escalation to spiritual-director