Internal Narrative Builder

Step 1: Build the Core Narrative

One paragraph that every other communication derives from. This is the source of truth.

Core narrative template:

[Company name] exists to [mission — present tense, specific]. We're building [what you're building] because [the problem you're solving]. Our approach is [your unique way of doing this]. We're at [honest description of current state] and heading toward [where you're going in concrete terms].

Good core narrative (example):

Acme Health exists to reduce preventable falls in elderly care using smartphone-based mobility analysis. We're building an AI diagnostic tool for care teams because current fall risk assessments are subjective, infrequent, and often wrong. Our approach — using the phone's camera during a 10-second walking test — means no new hardware, no specialist required. We have 80 care facilities in DACH paying us €800K ARR, and we're heading to €3M ARR by demonstrating clinical value at scale before our Series B.

Bad core narrative:

Acme Health is an innovative AI company revolutionizing elderly care through cutting-edge technology that empowers care providers and improves patient outcomes across the continuum of care.

The good version is usable. The bad version says nothing.

Step 2: Audience Translation Matrix

Take the core narrative and translate it for each audience. Same truth, different frame.

Rules:

• Never contradict yourself across audiences. Different framing ≠ different facts.
• "We told investors growth, told employees efficiency" is a contradiction. Audit for this.
• Investors and employees see each other. Board members talk to your team. Candidates google you.

Step 3: Contradiction Detection

Before any major communication, run the contradiction check:

Question 1: What did we tell investors last month about [topic]? Question 2: What did we tell employees about the same topic? Question 3: Are these consistent? If not — which version is true?

Common contradictions:

• "Efficient growth" to investors + "we're hiring aggressively" to candidates
• "Strong pipeline" to investors + "sales is struggling" at all-hands
• "Customer-first" in culture + recent decisions that clearly prioritized revenue over customer need

When you catch a contradiction: Fix the less accurate version, then communicate the correction explicitly. "Last month I said X. After more reflection, X is not quite right. Here's the clearer version."

Correcting yourself before someone else catches it builds more trust than getting caught.

Step 4: Audience-Specific Communication Cadence

Step 5: All-Hands Structure and Cadence

See templates/all-hands-template.md for the full template.

Principles:

• Lead with honest state of the company. No spin.
• Connect company performance to individual work: "Here's how what you built contributed to this outcome."
• Give people a reason to be proud of their choice to work here.
• Leave time for real Q&A — not curated questions.

All-hands failure modes:

• CEO speaks for 55 of 60 minutes; Q&A is "any quick questions?"
• All good news, all the time — employees know when you're not being honest
• Metrics without context: "ARR grew 15%" without explaining if that's good, bad, or expected
• Questions deflected: "That's a great point, we should follow up on that" → never followed up

Step 6: Crisis Communication

When the narrative breaks — someone leaves publicly, a product fails, a security breach, a press article.

The 4-hour rule: If something is public or about to be, communicate internally within 4 hours. Employees should never learn about company news from Twitter.

Crisis communication sequence:

Hour 0–4 (internal first):

1. CEO or relevant leader sends an internal message
2. Acknowledge what happened factually
3. State what you know and what you don't know yet
4. Tell people what you're doing about it
5. Tell people what they should do if they're asked about it

Hour 4–24 (external if needed):

1. External statement (press, social) only if the event is public
2. Consistent with the internal message — same facts, audience-appropriate framing
3. Legal review if any claims or liability involved

What not to do in a crisis:

• Silence: letting rumors fill the vacuum
• Spin: people can detect it and it destroys trust
• "No comment": says "we have something to hide"
• Blaming: even if someone else caused the problem, your audience only cares what you're doing about it

Template for crisis internal communication:

"Here's what happened: [factual description]. Here's what we know right now: [known facts]. Here's what we don't know yet: [honest uncertainty]. Here's what we're doing: [specific actions]. Here's what you should do if you're asked about this: [specific guidance]. I'll update you by [specific time] with more information."

Narrative Consistency Checklist

Run before any major external communication:

• Is this consistent with what we told investors last month?
• Is this consistent with what we told employees at the last all-hands?
• Does this contradict anything on our website, careers page, or press releases?
• If an employee read this external communication, would they recognize the company being described?
• If an investor read our internal all-hands deck, would they find anything inconsistent?
• Have we been accurate about our current state, or are we projecting an aspiration?

Key Questions for Narrative

• "Could a new employee explain to a friend why our company exists? What would they say?"
• "What do we tell investors about our strategy? What do we tell employees? Are these the same?"
• "If a journalist asked our team members to describe the company independently, what would they say?"
• "When did we last update our 'why we exist' story? Is it still true?"
• "What's the hardest question we'd get from each audience? Do we have an honest answer?"

Red Flags

• Different departments describe the company mission differently
• Investor narrative emphasizes growth; employee narrative emphasizes stability (or vice versa)
• All-hands presentations are mostly slides, mostly one-way
• Q&A questions are screened or deflected
• Bad news reaches employees through Slack rumors before leadership communication
• Careers page describes a culture that employees don't recognize

Integration with Other C-Suite Roles

Detailed References

• references/narrative-frameworks.md — Storytelling structures, founder narrative, bad news delivery, all-hands templates
• templates/all-hands-template.md — All-hands presentation template