Use when wealth-management teams need to respond to a redemption request by producing compliant retention talk tracks, options, and follow-up actions based on client goals, liquidity needs, and product facts. Trigger this skill for redemption-risk conversations, retention plans, and client-facing explanations that must avoid收益承诺 and明确风险边界。
本技能面向银行财富管理场景,围绕客户赎回请求或赎回风险信号,生成一套可执行的“挽留与沟通动作包”。目标是把客户画像、持仓事实、市场背景与合规边界组织成前台可直接使用的沟通主线、替代方案与后续跟进动作,同时清楚标注信息缺口与禁用表述。
scripts/wealth_redemption_retention.py:根据输入生成挽留动作包(Markdown/JSON)scripts/run_skill.py:命令行入口references/input-schema.md:输入字段口径references/output-schema.md:输出结构口径references/redemption-checklist.md:赎回核验清单references/retention-strategy-framework.md:挽留方案框架references/compliance-red-lines.md:合规禁用表述references/conversation-flow.md:沟通节奏模板assets/templates/retention-plan-template.md:挽留方案模板assets/templates/call-script-template.md:电话/面谈话术模板assets/templates/risk-disclosure-template.md:风险提示模板assets/templates/follow-up-tasklist.md:跟进任务清单模板assets/example-input.json:示例输入