Mxroute Setup

DNS Records Required

MX Records

Server name is found in Control Panel under DNS section.

SPF Record

DKIM Record

DMARC Record

Email Client Settings

Server hostname: Same as your primary MX record (e.g., tuesday.mxrouting.net) Username: Full email address Password: Email account password

iOS Mail Setup

1. Settings → Mail → Accounts → Add Account → Other → Add Mail Account
2. Enter name, email, password
3. Select IMAP
4. Incoming: (your-server).mxrouting.net, port 993, SSL ON
5. Outgoing: (your-server).mxrouting.net, port 465, SSL ON
6. Authentication: Password
7. Enable Mail only (disable Contacts, Calendars, Notes)

Outlook Setup

1. File → Add Account (Windows) / Tools → Accounts → + (Mac)
2. Advanced/Manual setup → IMAP
3. Incoming: port 993, SSL/TLS
4. Outgoing: port 465, SSL/TLS
5. Username: full email address

Thunderbird Setup

1. Account Settings → Add Mail Account
2. Enter credentials → Manual config
3. IMAP: port 993, SSL/TLS
4. SMTP: port 465, SSL/TLS

Domain Management

Adding a Domain

1. Find domain verification key in Control Panel under DNS
2. Add TXT record at your DNS provider with the verification key
3. Wait for DNS propagation (5-30 minutes)
4. Control Panel → Domains → Add Domain → enter domain name
5. Configure MX, SPF, DKIM records
6. Optionally remove verification TXT record after success

Domain Aliases

Domain aliases share ALL email accounts and settings with the primary domain.

1. Control Panel → Domain Pointers → Add Domain Pointer
2. Enter source domain (alias) and target domain (primary)
3. Configure MX, SPF, DKIM DNS records for the alias domain (same values as primary)

Catch-All

Control Panel → Advanced → select domain → forward unknown recipients to a specific address or reject them.

Email Forwarders

1. Control Panel → Forwarders → Create Forwarder
2. Set forwarder address and destination address(es)
3. Supports multiple destinations
4. Avoid creating forwarding chains (causes loops)
5. Test forwarders after creation

CalDAV & CardDAV

Server: dav.mxroute.com Port: 443 (HTTPS) Auth: Full email address + password Requirement: Domain MX records must point to MXroute

Platform Setup

• iOS/iPadOS: Settings → Calendar/Contacts → Accounts → Add CalDAV/CardDAV Account → server: dav.mxroute.com
• macOS: Calendar/Contacts app → Add Account → Other → Manual → dav.mxroute.com
• Android: Install DAVx5 → Base URL: https://dav.mxroute.com
• Thunderbird: Calendar tab → New Calendar → On the Network → https://dav.mxroute.com
• Windows: No native support; use Thunderbird or eM Client

Custom Hostnames

Create CNAME records:

Then: Control Panel → SSL Certificates → select domain → verify DNS → check subdomains → request certificate.

Use mail.yourdomain.com for IMAP/SMTP and webmail.yourdomain.com for Roundcube webmail.

Important: Use CNAME records, not A records. Server IPs may change.

Migration to MXroute

MXroute does not perform migrations. Use imapsync:

imapsync \
  --host1 source.server.com --user1 [email protected] --password1 'sourcepassword' \
  --host2 mail.mxroute.com --user2 [email protected] --password2 'destinationpassword'

Available as: web interface, Windows app, or CLI (Linux).

Migration Steps

1. Create destination accounts on MXroute first
2. Test with a non-critical account
3. Run imapsync during low-usage hours
4. Verify emails transferred
5. Update DNS MX records to MXroute
6. Configure SPF, DKIM, DMARC
7. Reconfigure all devices
8. Keep old service running during transition

Spam Filtering

Expert Spam Filtering (enabled by default):

• Blocks spam from suspicious IP ranges
• Requires SMTP auth from suspicious IPs
• Toggle: Management Panel → Login to Panel → Spam Filters → Advanced
• Changes take effect within 5 minutes
• Cannot disable if forwarding to Gmail, Microsoft, Yahoo, AOL, or T-Online
• Whitelist requests: https://whitelistrequest.mxrouting.net

Service Limits

• Outbound: 400 emails per hour per email address
• Marketing emails: ABSOLUTELY NOT allowed — instant suspension
• Allowed: Business correspondence, transactional emails, personal email
• No refunds for policy violations
• No SLA — but high reliability
• Support: Ticket-based only, typically 4-6 hour response

Important Notes

• DNS changes can take 24-48 hours to propagate (often faster)
• Use the built-in DNS Tester in Control Panel to verify records
• No true 2FA available for email protocols (IMAP/SMTP don't support it)
• Use strong, unique passwords
• Webmail clients: Crossbox and Roundcube (accessible via Control Panel)