Builds feedback collection systems using Superhuman's PMF framework and YC's "talk to users" methodology. Use when implementing NPS surveys, scheduling user interviews, or measuring product-market fit.
Claude uses this skill when:
The Question:
"How would you feel if you could no longer use [product]?"
- Very disappointed
- Somewhat disappointed
- Not disappointed
PMF Threshold:
40% "very disappointed" = strong PMF
The Approach:
# Feedback Collection System
## In-App Surveys
**PMF Survey:**
- Trigger: After 2 weeks of use
- Question: "How disappointed if couldn't use?"
- Follow-up: "What's the main benefit?"
**NPS Survey:**
- Trigger: Quarterly
- Question: "How likely to recommend (0-10)?"
- Follow-up: "Why that score?"
## User Interviews
**Cadence:** [Weekly/biweekly]
**Participants:** [How selected]
**Format:**
- 30-minute calls
- Watch them use product
- Ask "why?" 5 times
## Feature Requests
**Collection:**
- In-app widget
- Support tickets
- User interviews
**Tracking:**
- Count: [number of requests]
- Priority: [using RICE]
- Status: [planned/not planned]
Collect:
Act:
YC:
"Talk to users. All the time. Until it feels like you're doing it too much."
Superhuman:
"Product-market fit isn't a feeling. It's a number: 40% very disappointed."