Expert Routing | Skills Pool

Skill-Datei

Expert Routing

Domain expert routing. When the knowledge base cannot answer user questions, find and notify the corresponding expert based on the question domain. Only available in IM mode. Trigger condition: No results in 6-stage retrieval.

Harryoung101 Sterne17.01.2026

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Kategorien: Wissensdatenbank

Skill-Inhalt

Domain Expert Routing

Automatically route questions to domain experts when the knowledge base cannot answer user questions.

Applicable Scenarios

User question has no answer in knowledge base
Question belongs to a specific domain requiring professional response
Only available in IM mode (WeCom/Feishu/DingTalk)

Quick Workflow

Identify domain → Determine the domain based on question semantics
Query expert → Get expert information from domain_experts.xlsx
Notify expert → Send message to expert with user question
Notify user → Inform user that expert has been contacted

Domain Identification Examples

Question Keywords

Verwandte Skills