Use when a customer email arrives and needs classification and routing before any response is drafted.
Classifies incoming customer emails into 7 canonical categories and routes to the appropriate response workflow or escalation path. Spiritual-guidance is always checked first.
spiritual-director immediately, do NOT draftcomplaint > order-issue > return-request > wholesale-inquiry > product-question > shipping-status)product-question, flag for general-manager review"ai_generated": true for CCPA complianceSee references/classification-matrix.md for category signal words, response templates, and escalation paths.
| Rationalization | Reality |
|---|---|
| "The question mentions meditation but it's really about the product" | If it touches practice, it is spiritual-guidance. When uncertain, escalate. |
| "I'll draft a tentative response and flag it" | For spiritual-guidance, do NOT draft. Escalation is the only output. |
| "Complaint is mild, I'll downgrade it" | Classify by content, not intensity. |
spiritual-guidance"ai_generated": true in log"ai_generated": true