<HARD-GATE> Spiritual guidance emails MUST be checked FIRST before any other classification. If the email contains spiritual guidance requests, it escalates immediately to `spiritual-director` — no draft is created, no automated response is attempted. This is a non-negotiable cultural and business requirement. </HARD-GATE>

CS Email Triage

Overview

Classifies incoming customer emails into 7 canonical categories and routes to the appropriate response workflow or escalation path. Spiritual-guidance is always checked first.

When to Use

Incoming customer email needs classification before drafting
CS drafter needs a category assignment for routing
Do NOT use for: already-classified emails, internal team communications

Workflow

Check for spiritual-guidance FIRST -- if detected, escalate to spiritual-director immediately, do NOT draft
Check for complaint signals -- priority handling

CS Email Triage

Overview

Classifies incoming customer emails into 7 canonical categories and routes to the appropriate response workflow or escalation path. Spiritual-guidance is always checked first.

When to Use

Incoming customer email needs classification before drafting
CS drafter needs a category assignment for routing
Do NOT use for: already-classified emails, internal team communications

Workflow

Check for spiritual-guidance FIRST -- if detected, escalate to spiritual-director immediately, do NOT draft
Check for complaint signals -- priority handling

Rationalization	Reality
"The question mentions meditation but it's really about the product"	If it touches practice, it is `spiritual-guidance`. When uncertain, escalate.
"I'll draft a tentative response and flag it"	For `spiritual-guidance`, do NOT draft. Escalation is the only output.
"Complaint is mild, I'll downgrade it"	Classify by content, not intensity.

Cs Triage

CS Email Triage

Overview

When to Use

Workflow

Cs Triage

CS Email Triage

Overview

When to Use

Workflow

Common Rationalizations

Red Flags

Verification

Taskflow Inbox Triage

Accessibility

Open a Pull Request

Investor Materials

Continuous Agent Loop

Configure Ecc